I booked a night at Flagstaff SHS 27th Feb for 1 night at Marriott.com and I found a lower rate at otel.com and dhr.com. So I submitted a LNF claim but somehow Marriott claims that the hotel is not available on the dates that I stated. After I got the denial of claim I searched again and the price was there

So I submitted another LNF and still got denied. Anyone knows what happened?

Thanks for the help.

I would take some screenshots and send it to them in an email. Sometimes the link is expired or does not work for them.

I've just looked and can't find the hotel on either of the sites you mention.

I think I've found your problem: both sites list the SHS as the 'Amerisuites', which is what I assume it used to be.

Does it work? I told them that I saved the page on a file.

That SHS is formerly Amerisuites, they have just 'converted' into SHS recently. In my previous unsucessful claims they did acknowledge that the property is SHS since the address is the same.

BTW does anyone tried using a hotelcombined.com as a link for a LNF claim?

Thanks again for all the help.

Yes, I have been successful with hotelscombined and LNF.

It's so weird that when LOOK department looked at the hotelcombined.com page, different results were shown than the one I got. So my LNF claims never go through because they can't find the same rates as I found.

I even took screen shots and LOOK dept. said that they have to be able to do the search in order to process a LNF claim.

Screenshots are irrelevant. I've sent them with a LNF claim, timestamped and all, and been denied because the LNF agent couldn't make the booking.

My personal experience is that I feel MR LNF is a joke. I had several stays in different hotels (All in Asia) and made a total of around 7 claims and they were all denied. The sites I used were otel, agoda.com, hotelclub, onetravel etc.

I feel that they are coming up with creative excuses to deter customers from using the LNF. Their excuses are so lame.

The reasons given by Marriott were :
1) According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, "rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee."

2) The Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee state that the guarantee does not apply to pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay outside of the United States and Canada.

The price differences ranged from 15% to around 50% and were all denied. They mainly used the issuance of voucher as an excuse even though the terms and conditions were similar (same bedding, breakfast, cancellation policy up to the day of arrival etc.

As for the rate disparities resulting from currency exchange, the difference was 15% based on the total amount between MR and the comparison site. I asked myself how convincing can the excuse be when the currency differences is 15%? It's just like telling me buying a car for $100,000 Vs $115,000 are the same? I cannot believe it? Why don't they lower and match the comparison site by matching the 15% difference or are they using this chance to profiteer?

However, I do not have any problem with previous claims with Hyatt using the same sites, leaving me feeling weird, confused and frustrated. The lower rates were honoured over the phone while they checked online. Professional, user-friendly and helpful. ^

i understand that you might disagree with the T&C's, but the reality is they are there, they are quite clear, and these particular T&C's have been in place as long as i can remember. Afterall, it is Marriott's program, so they can set whatever rules they wish.

What I find interesting is that you feel the HYATT program is better If you go into that Forum, you will find the general consensus to be that they are much more difficult, the wait times are long, etc etc.

if you also look at the thread in this form re successful LNF claims, I think you will find a lot of people quite happy with their results.

i have had multiple claims with Marriott and saved thousands of dollars. i cannot agree that the program is rubbish.