Where to Add Reservation Comments on Web Res?
Feb 28, 2010 | 8:22 pm
#1
Original Poster
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Where to Add Reservation Comments on Web Res?
Since the recent update to the Marriott Web site, I cannot find a field in which to add comments to a reservation. There used to be a 45-character space in which I could type "Plz REMOVE feather pillows/comf VERY ALLERGIC" but the space has disappeared.
This has caused problems, as the "Feather Free Room" checkbox is meaningless. Since the Web site redesign, getting a feather free room has been an issue in every Marriott property in which I've checked-in. I've even left one hotel - Norfolk Chesapeake FS - when the feather free room could not be provided.
Is there somewhere to add comments in a reservation? Or has Marriott decided customer comments are not necessary anymore?
This has caused problems, as the "Feather Free Room" checkbox is meaningless. Since the Web site redesign, getting a feather free room has been an issue in every Marriott property in which I've checked-in. I've even left one hotel - Norfolk Chesapeake FS - when the feather free room could not be provided.
Is there somewhere to add comments in a reservation? Or has Marriott decided customer comments are not necessary anymore?
Mar 1, 2010 | 1:27 am
#3
Original Poster
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Sorry - I usually search before asking but obviously did not this time.
Mar 1, 2010 | 6:20 pm
#4
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,109
How many times is this going to be asked before its restored?
Again, hopefully not only the box will be restored but a new, effective process put in place to actually act upon them...
Mar 1, 2010 | 6:33 pm
#5
Join Date: Oct 2008
Location: Boca Raton, FL
Programs: DL MM, DL DM, Marriott PP
Posts: 561
BTW, I remember seeing something like "Upgrade: Requested" on my reservations a while ago. Now I can't find it. Is it gone or I've seen it in my dreams?
Mar 1, 2010 | 7:45 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,601
I believe that's what reservations agents would type in if you requested an upgrade via the elite line.
Mar 2, 2010 | 3:04 am
#7
Join Date: May 2009
Location: China
Programs: Marriott Platinum, Hyatt Gold
Posts: 27
5 day before you check-in, you can receive a reminder Email.
Click the Virtual Concieige, then leave your comments.
Then, the AYS in your hotel will contact you soon.
Click the Virtual Concieige, then leave your comments.
Then, the AYS in your hotel will contact you soon.
Mar 2, 2010 | 4:33 am
#8
Suspended
Join Date: Jan 2007
Programs: AA EXP,MR PP,Hyatt Diam, SPG Plat,PC Plat, HH Gold, National EE
Posts: 791
Mar 2, 2010 | 9:46 am
#9
Join Date: Apr 2009
Location: CLEveland, OH USA
Programs: CO PresPlat, UA GS, Marriott Platinum, HHonors Diamond, Fairmont Premier, BA Silver, AVIS PresCircle
Posts: 580
I've just been using the Virtual Concierge link in my reminder emails. I have a particualr room at the Renaissance TImes Square I like, and the old way they never caught my request, but with Virtual Concierge they have been honoring that.
I tend to think that using this for requests might actually be a better option, since you can more clearly type your needs (not limited to 45 characters!) and since it's being handled most lilely at the property level, it's getting local attention so if you request a particular room number, the property can actuall "room block" that room for you and the computers will automatically assign guests to that room prior to your arirval date that are due to check out that day so they don't inadvertently book a stayover in the room (having worked the desk for a few years in college...)
I tend to think that using this for requests might actually be a better option, since you can more clearly type your needs (not limited to 45 characters!) and since it's being handled most lilely at the property level, it's getting local attention so if you request a particular room number, the property can actuall "room block" that room for you and the computers will automatically assign guests to that room prior to your arirval date that are due to check out that day so they don't inadvertently book a stayover in the room (having worked the desk for a few years in college...)
Mar 2, 2010 | 4:35 pm
#10
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
Gotta say, I am not particularly happy with the new booking site. Booked last night and missed the usual opportunity to specify which credit card to use... have now changed profile.
Mar 3, 2010 | 7:39 am
#11
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,214
About half of the hotels who send this out do not ever read my response - or at least, they claim total ignorance of my requests at check-in. The properties that do respond well are more likely to get my repeat business.