Originally Posted by
jimmylotus
5 day before you check-in, you can receive a reminder Email.
Click the Virtual Concieige, then leave your comments.
Then, the AYS in your hotel will contact you soon.
You only receive this from some hotels.
About half of the hotels who send this out do not ever read my response - or at least, they claim total ignorance of my requests at check-in. The properties that do respond well are more likely to get my repeat business.