FlyerTalk Forums - View Single Post - Where to Add Reservation Comments on Web Res?
Old Feb 28, 2010 | 8:22 pm
  #1  
CJKatl
 
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Where to Add Reservation Comments on Web Res?

Since the recent update to the Marriott Web site, I cannot find a field in which to add comments to a reservation. There used to be a 45-character space in which I could type "Plz REMOVE feather pillows/comf VERY ALLERGIC" but the space has disappeared.

This has caused problems, as the "Feather Free Room" checkbox is meaningless. Since the Web site redesign, getting a feather free room has been an issue in every Marriott property in which I've checked-in. I've even left one hotel - Norfolk Chesapeake FS - when the feather free room could not be provided.

Is there somewhere to add comments in a reservation? Or has Marriott decided customer comments are not necessary anymore?
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