Missing Stay Request turnaround time
Feb 22, 2010 | 8:01 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,188
Missing Stay Request turnaround time
Anyone else have experience with how long it takes for a missing stay request to get processed and show on your account? I sent in the paperwork to get credit for a Vacation Club stay after some email correspondence early last week and it still hasn't posted.
Feb 22, 2010 | 8:44 am
#2
Join Date: Aug 2001
Location: US
Programs: AA lifetime gold, Marriott lifetime titanium
Posts: 427
After waiting almost 3 weeks, I mentioned as I was talking with rewards on another matter. That produced overnight success so try giving them a call but make sure you have your bill when you call.
Feb 22, 2010 | 9:01 am
#3
Join Date: Dec 2004
Programs: DL - Plat, Marriott - Plat, Hilton - Diamond, SPG- Plat, National- ES
Posts: 1,857
Call! Get a name and a fax number. Geneally takes no time at all that way. I don't think they do anything with the "missing stay" otherwise!
Feb 22, 2010 | 9:09 am
#4
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
I have had good success simply emailing with the confirmation number.
Maybe I've been lucky,but I've never been required to send in documentation and the points post within days.
Maybe I've been lucky,but I've never been required to send in documentation and the points post within days.
Feb 22, 2010 | 11:45 am
#5
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,636
Feb 22, 2010 | 12:26 pm
#6
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
I always scan in my bill and email it to the Elite desk. Normally the points and/or credit appear within 48 hours.
Feb 22, 2010 | 1:30 pm
#7
Join Date: Nov 2007
Location: halfway between JFK and LGA
Posts: 976
Feb 22, 2010 | 5:09 pm
#8
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,534
missing stay
BTW, my problems are always with the Asian franchise locations....
Feb 23, 2010 | 9:24 am
#9
Original Poster
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,188
Is there a better fax number than listed on the website for sending in a missing stay request?
Problem is, the res were originally under someone elses name and we changed it at check-in to me and my MR number... and they aren't able to locate the res correctly by the number when I call.
Problem is, the res were originally under someone elses name and we changed it at check-in to me and my MR number... and they aren't able to locate the res correctly by the number when I call.
Feb 23, 2010 | 6:48 pm
#10
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,534
fax #
Is there a better fax number than listed on the website for sending in a missing stay request?
Problem is, the res were originally under someone elses name and we changed it at check-in to me and my MR number... and they aren't able to locate the res correctly by the number when I call.
Problem is, the res were originally under someone elses name and we changed it at check-in to me and my MR number... and they aren't able to locate the res correctly by the number when I call.
Feb 24, 2010 | 12:28 pm
#11
Join Date: Feb 2010
Location: Hartford CT (BDL "International" Airport)
Programs: Marriott Platinum, HH Diamond, Radisson Gold, UA 1K
Posts: 97
Points...
I actually joined this forum as I'm curious about this...for my last three stays, I'm now 3 for 3 in having to e-mail Marriott to correctly input the points. I'm sorry, but to me, this is RIDICULOUS that I should have to do this. I could see every now and again, but 2009 was also riddled with multiple times where the points were not correctly included. Does Marriott plan on doing anything about this? Quite honestly, this alone is enough to cause me to consider changing to SPG or another (assuming they can get it right!)
Last edited by esteban7; Feb 24, 2010 at 12:29 pm Reason: incorrect header
Feb 24, 2010 | 12:57 pm
#12
Join Date: Nov 2007
Location: halfway between JFK and LGA
Posts: 976
I actually joined this forum as I'm curious about this...for my last three stays, I'm now 3 for 3 in having to e-mail Marriott to correctly input the points. I'm sorry, but to me, this is RIDICULOUS that I should have to do this. I could see every now and again, but 2009 was also riddled with multiple times where the points were not correctly included. Does Marriott plan on doing anything about this? Quite honestly, this alone is enough to cause me to consider changing to SPG or another (assuming they can get it right!)
i say this because i don't think it's fair to characterize the entire company's points program as lacking due to the deficiencies of a few properties, although if those are the ones that you constantly stay at it can me more than annoying.
Feb 24, 2010 | 1:12 pm
#13
Join Date: Feb 2010
Location: Hartford CT (BDL "International" Airport)
Programs: Marriott Platinum, HH Diamond, Radisson Gold, UA 1K
Posts: 97
for some reason i have found that a few certain properties are horrid at posting points in a correct and timely manner, while most properties are perfectly fine. i have no idea why certain places have this issue, but there is one in particular in suburban chicago that NEVER got it right (they claimed that it had something to do with my company's discount rate, although other properties did not seem to have this issue).
i say this because i don't think it's fair to characterize the entire company's points program as lacking due to the deficiencies of a few properties, although if those are the ones that you constantly stay at it can me more than annoying.
i say this because i don't think it's fair to characterize the entire company's points program as lacking due to the deficiencies of a few properties, although if those are the ones that you constantly stay at it can me more than annoying.