Originally Posted by
esteban7
I actually joined this forum as I'm curious about this...for my last three stays, I'm now 3 for 3 in having to e-mail Marriott to correctly input the points. I'm sorry, but to me, this is RIDICULOUS that I should have to do this. I could see every now and again, but 2009 was also riddled with multiple times where the points were not correctly included. Does Marriott plan on doing anything about this? Quite honestly, this alone is enough to cause me to consider changing to SPG or another (assuming they can get it right!)
for some reason i have found that a few certain properties are horrid at posting points in a correct and timely manner, while most properties are perfectly fine. i have no idea why certain places have this issue, but there is one in particular in suburban chicago that NEVER got it right (they claimed that it had something to do with my company's discount rate, although other properties did not seem to have this issue).
i say this because i don't think it's fair to characterize the entire company's points program as lacking due to the deficiencies of a few properties, although if those are the ones that you constantly stay at it can me more than annoying.