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Originally Posted by CJKatl
(Post 21972720)
It's much more difficult to get the hotel to charge back the card than it is to deal with issues when you are face-to-face.
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Originally Posted by mooper
(Post 21972885)
If you're willing to wait, sure, but as it's their corporate policy to accept GCs/TCs, I'm not willing to spend even three minutes standing around. If they don't get it right, I'd send off an email with the proof of what they were supposed to do, and if they still don't make it right, charge back. As long as you document (as you clearly do - even more thoroughly than I), you're set.
It's irrelevant if you have emailed ahead, IME. The only times I've had to check back the next day were before I started emailing ahead of time. Now, it's always set to go ahead of time. How is being involved in a string of emails and a battle involving the credit card company easier? FWIW, I've had credit card companies stand behind me with chargebacks (Cap1) and I've had credit card companies charge me again the second a merchant said "boo," only to have to call back, explain and have the charge back reversal reversed. (Citi) |
Originally Posted by c2d
(Post 21972392)
I don't believe it is a prepaid rate. I booked on 10/31, it has been charged to credit card on 12/9, the stay starts on 12/21.
Here are the Rate Rules that I saved, in its entirety: "Rate Rules Marriott Rewards Member Exclusive Offer, includes buffet breakfast for 2 adults daily at Sedona Grill, non-refundable if cancelled less than 22 days before arrival, based upon availability, roundtrip airport transportation, see Rate Rules Additional Information Marriott Rewards Member's Special Offer Offer includes - Breakfast buffet for two adults - Transportation for 2 adults to and from the Airport (a surcharge for additional guests does apply). - 25 percent off Spa treatments at the JW Marriott Cancun Spa (Discount only valid for treatments of 50 mins or longer, not valid for promotions or packages) - 25 percent off food and beverages at any restaurant at the JW Marriott Cancun - Guests will be contacted by Vacation Planning for transportation arrangements within 3 days after booking is made Holding Your Reservation We will need a credit card number to reserve your room. Canceling Your Reservation You may cancel your reservation for no charge until November 29, 2013 (22 day[s] before arrival). Please note that we will assess a fee if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals your room charge plus tax for all the nights of your reservation." What are my chances of success if I try at front desk? |
Originally Posted by c2d
(Post 21975668)
Well, I called Customer Care and they claim that this rate states that a full deposit will be charged 21 days prior to arrival, and that is why the hotel charged to the CC. I let them know that this is not at all made clear during the reservation process or in the confirmation email. They have suggested that I ask at front desk on check-in that I want to use gift cards and they would be able to reverse CC charge and put it on the GC instead.
What are my chances of success if I try at front desk? RNE, aphoristically: fine print is fine for a reason; read it. |
Originally Posted by RNE
(Post 21975715)
A better question is What are the changes you'll be charged on both?
RNE, aphoristically: fine print is fine for a reason; read it. But, I do want to make clear that neither the bold print nor the fine print talk about a deposit being charged before the stay. Anywhere. I have screencaps of the reservation screens and the confirmation email. IMO, a statement saying 'we will charge for cancellations less than 22 days before stay' does not equate to 'we will charge full amount within 21 days before stay'. I think Marriott can and should make this clear for these type of rates. |
Originally Posted by c2d
(Post 21975824)
I do want to make clear that neither the bold print nor the fine print talk about a deposit being charged before the stay.
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Originally Posted by c2d
(Post 21970781)
Here's something strange (at least to me)... Back in October, I had booked JW Marriott Cancun for Christmas week and the Cancellation policy stated this:
"Canceling Your Reservation You may cancel your reservation for no charge until Friday, November 29, 2013 (22 day[s] before arrival). Please note that we will assess a fee of 1,162.80 USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals your room charge plus tax for all the nights of your reservation." Well, we are really looking forward to the trip, so no worries about having to cancel. But, looking through my credit card charges, I found that they have gone ahead and charged the full amount on Dec 9th! Way before arrival date of Dec 21st. This is not just a hold, a full charge. Is this normal practice for such resorts? I have never seen such action by a hotel before. I was planning on buying some gift cards at Staples using my Ink and paying for the stay. Can I still do that? Any suggestions? Also another related question -- what are the chances of Gold elite getting an upgrade on check-in? Thanks in advance. Family trip to this resort in February - please let us know how you make out, with the upgrade too. Good luck, and Enjoy! |
Originally Posted by RLG
(Post 21975852)
A lot of hotels do this when they have cancellation deadlines that are earlier than same day. I have also found it annoying when they are foreign hotels which result in an FX fee on my credit card.
Originally Posted by d20513
(Post 21975862)
Family trip to this resort in February - please let us know how you make out, with the upgrade too. Good luck, and Enjoy!
Btw, there are some nice suggestions from fellow FTers in this thread. |
I've read through this thread and there seems to be a great deal of uncertainty about using prepaid cards. Or maybe it was just the posts I read. Honestly, I did not read all 63 pages but did a couple of searches and read a couple dozen individual posts.
Anyway...I am looking at redeeming some Amex MR points for a Marriott travelcard. I have a seven night points reservation in Paris later this spring, and was hoping to use the card to cover incidentals; taxes, bar tab, whatever. Will the use of a travelcard be an issue to pay these costs on a points stay? |
I don't think you'll have a problem using a Marriott giftcard for incidentals on a points stay. I used some at the Marriott Champs on a points stay.
I don't understand howver, how it can be good value to redeem Amex for the giftcards. Don't you have anything better to use them for? |
Originally Posted by dwcatty
(Post 22474982)
I've read through this thread and there seems to be a great deal of uncertainty about using prepaid cards. Or maybe it was just the posts I read. Honestly, I did not read all 63 pages but did a couple of searches and read a couple dozen individual posts.
Anyway...I am looking at redeeming some Amex MR points for a Marriott travelcard. I have a seven night points reservation in Paris later this spring, and was hoping to use the card to cover incidentals; taxes, bar tab, whatever. Will the use of a travelcard be an issue to pay these costs on a points stay? Now the real question is will the person being presented the Gift Card know that? All too often people will make up an answer when they don't know how to do something. Carefully read the T&Cs provided with the Gift Cards you purchase (as terms may change) and allow extra time at check-out in case the FDC doesn't know what they are doing. It might even be wise to advise them of the desire to use the cards at check-in and go to the front desk the night before departure to get them processed. |
Originally Posted by RLG
(Post 22477734)
I don't think you'll have a problem using a Marriott giftcard for incidentals on a points stay. I used some at the Marriott Champs on a points stay.
I don't understand howver, how it can be good value to redeem Amex for the giftcards. Don't you have anything better to use them for? RogerD, thank you also, and allowing extra time at check out when using one of these cards is something that I picked up in the posts I read. I think that is sage advice. |
When you use your GC denominated in US Dollars and pay for a stay in Canada what conversion rate is it based on? Right now you can get .94$ for 1 $CAD at a bank. The Marriott offers 1 for 1 right now (6% worse). If I use my gift card will I be getting the worse rate? If so should GC's only be used in the States?
Say room is 212 Canadian per night. In Theory a $200 USD GC should pay for the night using banking rates. However using the rate offered at the Front Desk I would need a $212 GC to cover the night. Any help would be appreciated. Couldn't find the answer in this thread. |
In my experience, currency conversion occurs at a wholesale market rate. The hotel's local conversion rate is irrelevant.
Bruce |
Originally Posted by bdschobel
(Post 23140354)
In my experience, currency conversion occurs at a wholesale market rate. The hotel's local conversion rate is irrelevant.
Bruce |
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