Originally Posted by joshua362 (Post 21285254)

Do you have folios for each night showing a charge to the gift card?

I just used one yesterday as partial payment and its clear as day,
$250 charged to XXXXXX (the gift card),
$367.22 charged to XXXXXXX (the remainder)

If you do, it should have been a no brainer.

Really can't follow the story fully but why would your CC be charged in the first place? A hold yes, a charge no. I suspect while the FD was willing to play along with your daily checkin-checkout scenarios to earn you the stays, it wasn't done properly and Chase / Marriott can't be bothered to unravel the details of the scheme.

Originally Posted by joshua362 (Post 21285753)

Sounds like suing Chase is the way to go if you have documented proof.

I'd leave the SO activity completely out of this and just concentrate on the 2 nights where you failed to receive a refund. I would write a letter enclosing proof to Chase's corporate legal department stating that normal channels have failed and you are making one last attempt before filing a small claims suit.

Pardon that I am still confused but please confirm:

Each morning you checked out and got a folio showing your CC card was charged showing a zero balance? You have 6 pieces of paper?

The last morning, they decided to utilize your gift card for all six nights?

Did they go back and re-print all 6 folios one by one? Each one shows a charge, a credit and a re-charge against the gift card?

Or was it combined into one big folio showing all the charges and credit and re-charge of the Gift Card?

5 of the credits did not credit normally until you challenged it and only 3 were granted.

Originally Posted by cleome (Post 21286005)

I like your idea of writing one last letter to Chase before taking them to court. However, before that I am planning to call Marriott and ask them for a written letter confirming that all charges were reversed.

I wish the property had just charged each night to my gift card. Despite my requests, they did not agree to do it because it was too much hassle. If paying with GC is so much hassle, Marriott should not promote paying by gift card at all!

Originally Posted by cleome (Post 21284990)

Long story short: I had paid at a Marriott hotel with a Marriott GC while checking out. The rooms were charged to my credit card while checking-in. Marriott apparently refunded of all my credit card charges on payment with GC. However, one year on, I have still not got refunds on 2 of the 5 charges. What is my recourse?

Longer version:

I had booked a 6 night mattress hop about an year ago at a marriott hotel

http://www.flyertalk.com/forum/marri...ed-advice.html

I used Marriott GC to pay for it. I and my SO alternatively checked out and checked in every night.

After the first night, the check out desk told me they would charge my credit card initially and then refund the amount in the end and charge the whole amount for the rest of the 5 nights to my GC. I did not want to do it; but the repeated insistence of the agents led me to accept it. They kept true to their word and on the final day, charged my GC and handed me folios showing that the amounts had been refunded to my and my SO's credit cards. Little did I know that my nightmare had just begun.

I returned home and waited for 15 days. No refunds appeared. I called marriott to ensure that the amounts had actually been refunded. They said yes and asked me to wait a bit more. After one month, we disputed the charges on the credit cards (with copies of the folios showing the refunds). Chase initially declined all claims; apparently Marriott had told them that the charges were valid!!

We challenged the claim again, called Marriott and finally 3 charges on my SO's card were refunded; but the charges on mine weren't. For the last one year, we have been calling Chase and Marriott, to no avail. A week ago, Chase sent a letter essentially saying that they don't want to hear from me in this regard.

Am I out of $150 for no fault of mine? Do I have any recourse? How Chase can deny the claims despite seeing the folios is beyond my powers of comprehension!

Thanks a lot for your expert insight

Originally Posted by BKKLEE (Post 21287002)

think if you'll read the Chse T&Cs that you have 6-months to file a dispute (or lose the right to do so afterwards)............

Originally Posted by jsloan (Post 21289742)

I was considering doing the same thing as the OP -- taking advantage of the United gift card promo. I'm a little nervous about pulling the trigger, however, because of the following sentence in the offer's terms & conditions:

"GiftCards purchased with this promotion are not eligible to earn Marriott Rewards points."

Does that mean "you don't get any MR points for the purchase of the GiftCard, but you get MR points if you use it for qualifying expenses" or "you don't get any MR points at all when you use them, since we're giving you these United miles for buying them?"

I'm hoping it's the first interpretation, but I would appreciate confirmation from anyone who has made a GiftCard purchase under this program (or any similar program they've offered in the past).

Thanks!

Originally Posted by nacho (Post 21262628)

Nope, as long as you ended up in marriott.com you are fine.

Also you can use GC and probably score MR points if the rate is a pay at hotel rate.

Originally Posted by Red259 (Post 21290275)

What counts as a pay at hotel rate? Auction sites? I will be trying to use the lowest rate guarantee