Originally Posted by nacho (Post 18063544)

Same happened to me at Marriott Hamburg on Monday. We tried to pay with GC and the FD looked shocked - she didn't know what it was. Then she tried processing it and it didn't work out, then I gave her one of my old version GC that had $125 left (the room charge was 88 EUR or so and it should really be enough).

Anyway it didn't work out either, she called the Ren in Hamburg since that was their sister hotel, and they had no clue either.
The funny thing was that there is a number on the card so she could all, but she didn't do it.

She then suggested to keep my card, and I said no thanks because the card had more than USD 200 - possibly more left. I don't want to leave the card with someone because it is like cash - if you can spend it.

She also told us that they don't have the GIVEX system and they are getting it but they don't know when.

So after 30 mins at the Front Desk, we paid with our CC. Marriott shouldn't be selling things that can't be used.

I paid with GC without problem in HK back in Jan. - the FD told me about the new system and he 'apologised' that he had to do it in the office instead of in front of me. So there are Marriotts out there who have the system in place.

I bought $3000 of GCs and it's not nice if I can't use them.

Originally Posted by Allvest (Post 18079093)

I stayed at HH Renaissance last summer and they had no clue how to process the gift card then. She took a photocopy on checkout but the card, nor my cc, never got charged.

Originally Posted by vrbaba (Post 18052544)

Just used this in China and got a terrible rate. About 5.76 per $, instead of the 6.3 nominal rate. They definitely charged me the correct amount in RMB at checkout, but checking my balance online shows the above rate. Not sure if they charged me again for something else after checkout, but hopefully the customer service will be able to tell.

If that is the exchange rate, it is terrible and I would caution against using these in China.

Originally Posted by GGW (Post 18062050)

But today, I found my credit card was charged but the gift card balance was unchanged.

Originally Posted by hhoope01 (Post 17988685)

Per the OP, you should have been able to use it. With that said, Marriott has not always been the brightest star in training. So it is possible the hotel in question didn't realize that they could have taken that card.

It might be worth giving Marriott Customer Service a call and letting them know that this particular hotel doesn't seem to know about this rule change.

Originally Posted by cswarthout (Post 18087361)

I just had the same issue at Pentagon City and talked to the Assistant Front Desk Manager about it. They should be now aware that Marriott Gift Cards can be accepted, as they just accepted mine for my stay this weekend. Ask them to run it through the machine if they don't believe you! It works!

Originally Posted by Nicksterguy (Post 18087861)

Can Ritz Carlton cards be accepted at Marriott properties?

Originally Posted by socrates (Post 18088768)

Yes

Originally Posted by socrates (Post 18088768)

Yes

Originally Posted by ohmark (Post 18096705)

Using RC gift cards at Marriott?
Hopefully, somebody who has actually attempted this will post.

Originally Posted by socrates (Post 18100024)

as stated in my OP of this thread...you can use either at either brand

Originally Posted by socrates (Post 18100024)

as stated in my OP of this thread...you can use either at either brand