Besides posting here, have you contacted the property management? They are the ones that can put changes in play, good or bad. All too often staff will blame someone else for a drop in service. The finger pointing to corporate usually shuts people up.
Let them know you dropped HH for doing the same thing. |
Originally Posted by dayone
(Post 24477709)
It's surprising that you believe that. Since a free breakfast is of such importance to you, another hotel might be a better choice.
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According to the Marriott Rep on Insiders the minimum breakfast that should be offered is the "healthy start buffet"
I asked what to do about hotels that don't meet that minimum like Ghent with their plate of meat/cheese/bread and got no response. What exactly did their continental breakfast consist of? |
Originally Posted by SacTownGuy
(Post 24478122)
The minute a thread starts "A hotel employee told me..." you know it's about to have things stated that are not actual Marriott policy.
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Originally Posted by escapefromphl
(Post 24478044)
You are misunderstanding what Marriott status is. If it doesn't work you try a SPG platinum challenge, but I promise the breakfast gaurantee isn't any better.
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What is in dispute is this:
Marriott's corporate policy is that the MINIMUM to be offered in the lounge, or in the restaurant if no lounge, is the cold "healthy start buffet" The hotel employee told you that is all they are allowed to offer. Is that what the card said? That they are not allowed to offer more? |
Originally Posted by VickiSoCal
(Post 24478388)
what exactly did their continental breakfast consist of?
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We know that hotels with no lounges (or lounges that are closed on weekend) have to offer cont'l brekkie per Marriott T&Cs. But it is not a universal cont'l brekkie only; hotels can choose to do more. Marriott Insiders confirmed that long ago.
Some only offer that; some offer more. Some that have offered more now offer less (which it sounds like this property is doing). Some that have offered less are now offering more. I'll update the exec lounge sticky to reflect that this property has switched to cont'l brekkie offering. Cheers. |
Originally Posted by iztok
(Post 24477926)
Hm.... you were already not so loyal. You moved away, they reduced the offering. It looks like you have no problems with your move.
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Originally Posted by njcommodore
(Post 24477767)
There are so many factually incorrect things in this post I don't know where to start:
Simply not true. Each hotel can decide what to do. At a Ren in Atlanta I was at a few weeks ago I was given up to $15/person to use at the restaurant. How do golds effect your life? A more crowded lounge? Less upgrades? As a plat your upgrade percentage shouldn't change. Maybe the hotel you stayed at didn't have premium internet. Most full service hotels do. The free premium speed makes streaming netflix, etc work very nicely. I appreciate the perk. Looks like you feel Marriott isn't the hotel for you any more. If you want to leave, that's a decision you need to make. Don't let the door hit ya where the good Lord split ya. |
Originally Posted by GeorgiaDawg93
(Post 24479332)
Cereal and fruit. And a few pastries.
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GeorgiaDawg93, you've gone past your initial heads up re: this particular property to state reasons why you've switched your stays to other chains & why you're probably going to leave Marriott behind.
The reasons for your decision are valid for you. The reason you're leaving may not be as important to others. But to post & then when others comment be rude to them saying they're being rude to you is a bit like the pot calling the kettle black & adds nothing to the conversation. If you're unhappy with Marriott, then let your $$ do the talking & switch to another chain. Keep in mind, there is no perfect chain & most have been devaluating over the years. As mentioned, I'll update the exec lounge sticky to reflect the property only offers cont'l brekkie now. Cheers. |
Originally Posted by VickiSoCal
(Post 24479419)
Buffet or a plate brought to your table? Beverages included?
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GeorgiaDawg93, I updated the exec lounge sticky to reflect it's cont'l brekkie only now.
I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)". Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky. Cheers. |
Originally Posted by SkiAdcock
(Post 24479460)
GeorgiaDawg93, I updated the exec lounge sticky to reflect it's cont'l brekkie only now.
I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)". Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky. Cheers. |
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