Check In

Arrived about 3:15pm, was told check-in wasn't until 4pm, but they'd see what they could do.  I had reserved two rooms, one was ready, the other was not.  Was told that the second room was on the same floor, but when the room was finally ready, it was on a different floor.  As Plat, was upgraded to high floor, but normal room size.

Room

As others have mentioned, the room was worn.  Wall thermostat controls window AC.  Beds had noticeable divots / hills.  Hot water took forever; when I called to complain, they asked how long I had had the water running for.  We just started planning a 10 minute head start for the water before we actually wanted to shower.  Not an issue later in the day, but annoying when we just wanted to a hot shower first thing in the morning.

Service

The staff was friendly, but the staff levels seemed to be at the bare minimum to keep the lights on.  Both nights I stopped by the bar to grab a beer to take back to the room, and both nights there was no bartender to be found, so I went to the front desk to ask.  Similarly in the restaurant for breakfast, just a few workers.

Dining

I chose breakfast as my Plat amenity, and it was a serviceable spread. Lots of hot trays (eggs, bacon, sausage, waffles, etc.) plus some fruit, yogurt, cereal.  Breakfast is advertised as opening at 6:30am, but on the first day we arrived at 6:35am to a dark dining room with a barrier across the entry.  We went to the front desk who found someone in the back, and were told that it would be another 10 minutes before they were ready.  The first shuttle of the day was at 7:05am, so not a lot of time to eat.

As mentioned above, I hit the pool bar, the only bar in the hotel, both nights for a beer to take back to the room.  Four Points makes a lot of noise about their focus on beer, but most of the taps were Bud, Bud Light, Heineken, etc.  I think they had Sam on tab, but I went with Cigar City Jai Lai (the only local craft); it was reasonably priced at $4.50/plastic glass.

Location

Close to Universal.  We wound up driving both days rather than taking the shuttle because the first return shuttles wasn't until 4pm, and my kids weren't feeling well.  It's only a 5 minute drive from the Universal garage; I was told that the shuttle takes 20 minutes.  I wound up walking back to the hotel the first day; it took me 15-20 minutes at a decent pace.

Overall

I spent 14k points for 2 rooms for 2 nights.  This is not a great hotel, but not horrible if you're visiting Universal.  If they can fix the beds, hot water, and work on staffing, it would be a solid value.