Westin Key West (resort) [Master Thread]
Jan 24, 2007, 12:36 pm
#31
Join Date: Oct 2002
Location: EWR
Posts: 245
Trip Report
We just returned from a 3-night stay at the Westin (not Sunset Key). While the location is about as good as you can get in Key West, this hotel has a way to go to meet the Westin standard of quality.
The room itself was very plain... a standard rectangle with bathroom in the corner, with a vintage Air Conditioner under the single window. Could have been a 4-points with a Heavenly Bed. No dual showerhead in the very plain bathroom.
As SPG Platinum, no upgrade was available, and we were put in a pretty undesireable room, on the ground floor near the pool, with very little privacy. People kept peering in our one window, so we had to keep the shades closed the whole time. We decided to try the hotel restaurant next to the water for dinner our first night. Despite being pretty much empty, we had a half hour wait for someone to take our order. When the waitress finally showed up, she complained to us for awhile about the hostess and the chef. We ordered a couple of appetizers and left. The next morning, we discovered our in-room coffee pot was broken, called for a replacement, and were told it would be replaced later in the day. We called room service for a $20 pot of coffee instead, and were told it would take 30 minutes. We called back to cancel, and were told that they'd bring it right over (which they did). When I politely mentioned the broken coffee pot / roomservice issue to the front desk later that morning hoping to get a break on the roomservice bill, I didn't even get an apology.
On our third night, we went to sleep early (8:30PM) and put out the "Do Not Disturb Sign". Sometime after 9PM, the turndown service knocked on our door and woke up my baby daughter. Bummer, someone must have swipted the "Do Not Disturb" sign. What is stranger is that we did not receive turndown service the other two nights even though there was no sign put out.
All in all, a really "blah" experience. I can't believe it was a Westin.
The room itself was very plain... a standard rectangle with bathroom in the corner, with a vintage Air Conditioner under the single window. Could have been a 4-points with a Heavenly Bed. No dual showerhead in the very plain bathroom.
As SPG Platinum, no upgrade was available, and we were put in a pretty undesireable room, on the ground floor near the pool, with very little privacy. People kept peering in our one window, so we had to keep the shades closed the whole time. We decided to try the hotel restaurant next to the water for dinner our first night. Despite being pretty much empty, we had a half hour wait for someone to take our order. When the waitress finally showed up, she complained to us for awhile about the hostess and the chef. We ordered a couple of appetizers and left. The next morning, we discovered our in-room coffee pot was broken, called for a replacement, and were told it would be replaced later in the day. We called room service for a $20 pot of coffee instead, and were told it would take 30 minutes. We called back to cancel, and were told that they'd bring it right over (which they did). When I politely mentioned the broken coffee pot / roomservice issue to the front desk later that morning hoping to get a break on the roomservice bill, I didn't even get an apology.
On our third night, we went to sleep early (8:30PM) and put out the "Do Not Disturb Sign". Sometime after 9PM, the turndown service knocked on our door and woke up my baby daughter. Bummer, someone must have swipted the "Do Not Disturb" sign. What is stranger is that we did not receive turndown service the other two nights even though there was no sign put out.
All in all, a really "blah" experience. I can't believe it was a Westin.
May 12, 2007, 5:53 pm
#33
Join Date: Dec 2001
Location: NYC
Programs: AA LT PLT, SPG Gold
Posts: 2,564
I stayed at the Westin in February. I think there are a few threads about the hotel if you search. Basically the hotel is decent, with the best feature being it's right at the end of Duval St. so it's very conveniently located. I never made it to Sunset Key, but I think most of the comments on it indicated that it isn't worth the boat load of points being charged for it now. It used to be available for a lot less points only a year or so ago, and has increase in category a couple of times since then.
Jun 26, 2007, 1:02 pm
#34
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
Any More Recent Stays?
Just thought I'd bump this thread up and see if anyone has more recent experience. I'm staying here in August for a long weekend.
ETA: Holy smokes...I just realized that this was my 2,500th post! It must be fate.
ETA: Holy smokes...I just realized that this was my 2,500th post! It must be fate.
Last edited by MJonTravel; Jun 29, 2007 at 7:57 am
Jun 26, 2007, 1:18 pm
#35
Join Date: Nov 2001
Location: Sacramento, CA
Posts: 231
We stayed here in March. Had reserved a 2 bedroom suite. When we arrived at "The Hemmingway Suite" we found a room that stunk of cigar and cigarette smoke. This dispite the hotels non smoking ploicy. The bedrooms were just OK. A bit on the worn side and the sitting room was a disgrace. Stained fabric on the funiture. Food ground into the fabric and a large dark stain on the carpet that I think moved while were not watching it!
We refused the room and after much stalling they moved us out to Sunset Key for the 2 nights. Had a wonderful "cabin" out there with a wonderful porch for sitting on the evening. Sunset Key was wonderful...like a different hotel completely. Too bad the main property can't seem to hit that mark.
We refused the room and after much stalling they moved us out to Sunset Key for the 2 nights. Had a wonderful "cabin" out there with a wonderful porch for sitting on the evening. Sunset Key was wonderful...like a different hotel completely. Too bad the main property can't seem to hit that mark.
Jun 27, 2007, 6:14 pm
#37
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
My in-laws just had a stay there in one of the two-room suites. They requested a move because the cruise ship blocked their view and they were accomodated. They had a wonderful stay, but no real detail on quality of rooms or anything.
Aug 8, 2007, 2:28 pm
#38
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,510
Has anyone had recent experiences with this hotel?
Staying for a weekend on an award and wondered specifically about upgrades as a Plat and relative availability of beds. We were told that there we no king beds "preferenceable" and no upgrades available by using more points. It's a minor occasion, but would be nice to get at least a king bed.
Staying for a weekend on an award and wondered specifically about upgrades as a Plat and relative availability of beds. We were told that there we no king beds "preferenceable" and no upgrades available by using more points. It's a minor occasion, but would be nice to get at least a king bed.
Aug 8, 2007, 8:49 pm
#39
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, United Premierl Platinum, Marriott Platinum, Hilton Gold
Posts: 114
Two Recent Stays
I have had two recent stays.. both of them mediocre.
They hotel has an excellent location..... thats all..
The quality of the resort is Sheraton.
The quality of the rooms... well lets say I like the rooms better at the Four Points by Sheraton, Newark Airport.
I was upgraded on one of my stays to an oceanfront suite... it was nice.
On the other stay I was upgraded to an oceanfront room. Definately in need of upgrades to the rooms.
They hotel has an excellent location..... thats all..
The quality of the resort is Sheraton.
The quality of the rooms... well lets say I like the rooms better at the Four Points by Sheraton, Newark Airport.
I was upgraded on one of my stays to an oceanfront suite... it was nice.
On the other stay I was upgraded to an oceanfront room. Definately in need of upgrades to the rooms.
Aug 8, 2007, 11:17 pm
#41
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,510
Those photos are the same ones that Hilton used back when it was a Hilton. I stayed there last just before the conversion, in July 2006 and it was OK. Definitely not a Westin-quality but good enough.
Aug 8, 2007, 11:41 pm
#42
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,388
Aug 18, 2007, 7:44 am
#43
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
The front desk staff seemed polite enough at check-in. Any specific questions, just ask and I'll try to answer. Overall, the place gets a solid B+, with an A+++ for location.
Dec 30, 2007, 12:11 am
#45
Join Date: Dec 2001
Location: NYC
Programs: AA LT PLT, SPG Gold
Posts: 2,564
Not what you were looking for...but I was there in Feb. Room was decent...had a partial ocean (cruise ship) view. Nothing special. As others have said, the best thing about the hotel is the location. A few hundred feet and you're right in the middle of everything.