scubadu

Or you know, the people in this thread, who obviously are aware of the situation could do something crazy like... choose not to stay there, no?

Regards

beachfan

Except in my case, it is an aspirational booking done long ago on certs that are expiring, and won’t work on equivalent hotels in NYC in my dates.

Mr. BoH

This is such an apologist comment. It would be one thing if the restaurant were closed and they couldn't provide the elite benefit. But the fact that they will let you pay for breakfast, just not provide it for free as defined in the T&Cs is ridiculous for any property, let alone one of the flagships of the brand.

Fwiw, I have moved several bookings away from the STR NY since this started. Including, ironically, one to the Edition that doesn't provide breakfast anyway. But expecting "just stay somewhere else" to be viable in every case, when people are reserving/planning in advance is not realistic or helpful.

Kacee

A decent elite breakfast was about the only thing this property consistently got right.

quinella66

Wow. My family stayed 5 days in 2019 and got the breakfast amenity as room service up to $135 per day. We were also upgraded to a Madison Suite. It was a great stay.

It seems that New York is deteriorating overall and hotel properties are showing signs. It is unfortunate.

scubadu

Just because I see things through a different prism than you doesn't make me an "apologist" (anyone that knows my travel patterns would not even remotely think of me as a Marriott apologist, but for many it seems easier to just call other people names when you don't agree with them). I take personal agency for my situations and I try to go where I'm treated best. Before I stay at any property I research it, read reviews, weigh the experiences of posters on FT whose opinions I trust and then I make a decision whether or not to spend my money with that property. And I particularly do those things when it's a higher end/more expensive property (whether that be cash or points). If something related to the stay is important to me I simply do not stay where I know the the outcome might not be to my liking.

But knowingly choosing to stay at a property where, by first hand reports here in this thread, you know exactly what their current policy, then choosing to stay anyhow and then whining about a "poor" first experience is just ridiculous. That is a completely self-inflicted wound.

I'm not defending what the property is doing (I've already said that), but they ARE doing it, whether you like it, agree with it, or want it to be so; they are doing it. And Marriott knows it and seemingly doesn't much care. You can point to and quote "T&Cs" all day long, but the situation remains as it is. There is the way the world should work and there is the way the world does work; I prefer to focus my energy on the latter rather than the former.

Good for you, that is what you are supposed to do in a free market, consumer driven economy. And I'm sorry, but nobody has to stay at the StR NYC. So, yea, I'm completely comfortable with the advice to "just stay somewhere else" if you are obsessed with "free breakfast" and the lack of it will dampen your experience.

Or I suppose, folks can go stay anyhow, get denied breakfast, and them come here and complain endlessly about it...

Regards

AntimonyER

My stay just a few weeks before the renovation began had none of these issues, it was perfect from an elite standpoint, comp room service breakfast, upgrade to St. Regis Suite, no issues using amenity credit for room service, and 25k points to forgo late checkout if I wanted to.

While the issues here are frustrating and it's a shame that elites are bearing the brunt of the temporary changes, they are hopefully only temporary.

Mr. BoH

Certainly making a booking today with the intent to stay and complain about the breakfast is silly. But that's not what happens in the real world. Case in point: I have a reservation at the StR NY next month, I made it ~9 months ago and got a very good rate. Since then, rates have gone up significantly, and moving the stay to an equivalent property would cost another $200-300. So logically, it doesn't make sense to move over lack of breakfast, but damn straight I am going to complain to the property if they are still pulling this BS when I go. The same way I would complain if the property didn't provide points, or arbitrarily fail to do anything they are obligated to do in the T&Cs when I booked.

Mr. BoH

That's a little harsh. While the property certainly has had its flaws, it is probably still the best Bonvoy option in Midtown imo. (Which is admittedly a low bar)

Kacee

I had two poor experiences here, not inconsistent with experiences reported by others (basic issue being staff arrogance). Appreciate that not everyone has had the same experience, but personally I will not return.

And yes, the Bonvoy options in NYC are mediocre at best. It's really not a great hotel city; even at $1000/night you can have a bad stay.

MS-YUL

Is this hotel still charging a $50 "destination fee" now that the hotel restaurant is closed? I read one report of it being waived on another web site, but don't see it mentioned in any of the recent posts here.

uclacolumbiaunc

I will be staying at St Regis NY next week... how do I apply for the $100 platinum breakfast compensation? I already called them, and they say they won't charge destination fee, but they also wont provide free breakfast for platinum members (or above), which is obviously against the benefit terms.

Is the $100 compensation applied through Marriott Bonvoy customer service or is it provided at checkout? I understand the application has to be provided while u r there, but I am wondering should I call Bonvoy or ask for $100 compensation from front desk?

Marriott Bonvoy Lurker II

Hi uclacolumbiaunc,

As per the loyalty program terms, Platinum Elite Members and above receive one Elite Welcome Gift (of their choice where multiple options are offered) on a Stay of one or more consecutive nights. If the Elite Welcome Gift is not offered at time of arrival, compensation applies.
For St. Regis brand, Elite Welcome Gift choices are 1,000 Points per Stay or amenity per Stay or breakfast in restaurant per night of Stay for Member +1 (including Resorts).

If you need any further assistance, please let us know.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]

Kacee

You must raise the issue while still on property and the comp is payable by the property. If they refuse, Marriott corporate may or may not do anything about it.
The question is what is the guest supposed to do when a St. Regis deliberately violates this rule and refuses to provide breakfast or compensation.

Ken C

Redemption rates for the summer have just been discounted. Many dates are <90k