Four Points Montreal - Centre Ville [Master Thread]
May 7, 2009, 11:11 am
#61
Suspended
Join Date: Jan 2003
Posts: 8,720
Several times you have been offered advice that contacting one of the Lurkers will almost certainly get the issue resolved.
I've already been vocal in my agreement with you that the service you have received has been poor but there comes a point where it is time to stop complaining and get a resolution to the problem. I'd suggest that time is now.
I've already been vocal in my agreement with you that the service you have received has been poor but there comes a point where it is time to stop complaining and get a resolution to the problem. I'd suggest that time is now.
May 7, 2009, 11:57 am
#62
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
May 7, 2009, 1:30 pm
#63
Join Date: Jan 2005
Posts: 327
I stayed at FP Montreal last fall and got bed bites. So I am glad the property is leaving SPG because it is not up to any standard (also to consider that the hotel strike started in March 2008 and now Northampton is blaming those cleaning ladies for the closure while selling the property to McGill for a good profits at these economic environment).
Jul 26, 2009, 8:27 am
#64
Join Date: Jun 2006
Location: KIX, ITM, UKB, YVR
Programs: Star Alliance - AC
Posts: 2,356
This issue was resolved.
Four Points did not do anything but after contacting SPG they found us a room in Sheraton Centre. The price was better than what was offered at Four Points. We were very pleased with the results.
Four Points did not do anything but after contacting SPG they found us a room in Sheraton Centre. The price was better than what was offered at Four Points. We were very pleased with the results.
Feb 17, 2010, 7:42 pm
#65
Join Date: May 1998
Location: australia
Posts: 5,764
By the way, I still have access to the ancient past deactivation spreadsheets and I looked back into the Four Points Jerusalem. It deactivated on February 10, 2003. There were a total of five reservations that had enough information on them that we could contact the guest in advance of their stay. Curiously, 3 paid-rate reservations from members in Colorado, California, and Ontario, Canada and 2 award reservations from members in Uruguay and London, but none from Australia. 
Not sure where you were living back then, but if it was Australia, then there was significant data missing from the reservation when we went to pull the list and that may have led to your not being notified.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Not sure where you were living back then, but if it was Australia, then there was significant data missing from the reservation when we went to pull the list and that may have led to your not being notified.Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
No doubt William has been tossing and turning at night about this loose end and can now sleep soundly
Feb 24, 2010, 7:58 pm
#66
Join Date: Dec 2008
Location: Montreal, Qc, Canada
Programs: SPG, Aeroplan, SkyMiles,Avis
Posts: 104
Feb 24, 2010, 8:04 pm
#67
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Nothing like resurrecting a long dead post for no useful purpose - buy I have solved the mystery of my stay at the defunct 4 Pts Jerusalem. http://www.flyertalk.com/forum/starw...m-amenity.html
No doubt William has been tossing and turning at night about this loose end and can now sleep soundly
No doubt William has been tossing and turning at night about this loose end and can now sleep soundly