awardticket

Sofa may work, depends on how it looks. I guess I will decide when I arrive if I want to pay for a rollway bed or do the sofa.

I spoke to reservations to see what kind of suite I am in and they said it will be an executive suite. I double checked that the notation for the upgrade is for all 3 nights, as each night has a separate confirmation number as I was unsure of my dates when I placed my booking. I decided that it's not worth the money for early check in, as I will be spending my morning touring Singapore at any rate, and for just a shower and to unpack I don't want to splurge.

Any risk of losing my upgrade if I cancel the first night online?

Also do the suites have terraces? Thanks everyone for helping me out!

awardticket

Wanted to let you guys know how it worked out. We arrived at 8am and were given a suite right away! At check in they also offered me 5pm check out when I had asked for 4. They also gave me a really good rollaway free of charge, so they really took care of me, and I'm rather impressed.

travelswithmyself

That's great to hear. Did you email the hotel in advance to get all these goodies or did you ask for them on arrival?

Btw what sort of suite did you get and could you upload photos if possible? Some of us haven't been since the refurb and would like to know what it looks like now.

awardticket

I emailed about the suite but everything else I did on arrival. We got an executive suite, I don't have pics with me now, I will check later and if I have I will upload.

MonThruThurs

Completed a two night stay here recently and was very impressed.

The location is great - right ontop of the Newton metro station and a quick walk to Orchard road. Oh, and did I mention, right by the Newton Hawker Center!? That was the real kicker for me.

Lounge is pretty standard for intl SPG properties and has one of the cooler entrances I've seen. I felt like Vader walking in.

Definitely would stay here again.

sunseeker

... and this is what i (lt. plat) got for S$ 300.-++

- a room as "big" as an airplane sh*thouse

- no showercabin

- minibar ( full contents of which would have been a
laugh anyway) not completely refilled

- heavy construction noise after 10 pm
and when i called guest service, i was told that
there was no construction, however, 20 seconds
after my call the hammering stopped


i have not been to this hotel for some years and
suddenly can remember why.

"Oriental" it will be next time...

vg247

Just checked in here for a 2 night stay- no platinum recognition or upgrade (despite even using suite night awards)

Asked the front desk at check in about upgrade and she informed me they upgraded me to a "high level" room, lame excuse. Room is just the standard room on 19th floor, SPG floor. I checked their website and plenty of suites were available.

Didn't want to make a fuss since it's been a long day and we're just here for two nights..

Typical free platinum breakfast and evening hours,etc.

Next time, taking my business elsewhere

decentmove

... how do they know which time you'd want them to pick you up? And do they actually come into the lobby to get you?

lcpteck

This SMS option is only for those who needs a cab immediately. For advance bookings, you'll need to call or use the various mobile apps to call a taxi.

The cabs will just wait outside with an ON CALL red sign. You gotta be waiting outside at the driveway to look for the taxi. You'll probably need to hire a limo or Uber if you want them to come look for you at the lobby or assist with luggage.

decentmove

Thanks.

yosithezet

Also, you will get an SMS with an estimate of when they will arrive (2-3, 5-7, 9-11 mins) and a call a few mins before they arrive.

decentmove

Good to know. Thanks.

JayCey

Booked 2 nights on the club lounge floor of Sheraton Singapore (don't have the points for the SR or W) with points and just realized I need a third night but no more club floor rooms are available with points. Is there a way to get club access with points for my standard room? I'm SPG gold. Or should I throw myself on the mercy of the GM? In which case does anybody have a name and email?

I'm just booking club for the breakfasts - are they worth it?? This forum seems to be pretty negative about the whole place!

Thanks

Jaycee

DurandilToss

Definitely not worth paying for the lounge access just to get the breakfast... The quality of the breakfast is low and there isn't much of a spread to begin with...

Fizzer

As I posted far upstream make sure you take a printout of your reservation stating club access is allowed because in our case they tried to deny access because the lounge is for Platinums Only. As we were Gold at the time they only relented ( and then as if they were doing us a big favour ) when I showed the printout which was pretty clear.

I agree that the breakfast in the lounge is so so but with club access I believe that you also get free breakfast in the main dining room which is much more extensive. The main advantage to the Lounge we found was the free alcohol in the evenings, which at the prices charged there can be a saving depending upon your consumption of course.