Just checked in here for a 2 night stay- no platinum recognition or upgrade (despite even using suite night awards)

Asked the front desk at check in about upgrade and she informed me they upgraded me to a "high level" room, lame excuse. Room is just the standard room on 19th floor, SPG floor. I checked their website and plenty of suites were available.

Didn't want to make a fuss since it's been a long day and we're just here for two nights..

Typical free platinum breakfast and evening hours,etc.

Next time, taking my business elsewhere