"your session timed out" message when trying to modify room booking
Aug 18, 2025 | 10:49 am
#1
Original Poster
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
"your session timed out" message when trying to modify room booking
Hello,
Recently whenever I am checking on existing award booking to see if the number of points required has changed, after clicking on the "Modify Booking" button, the screen immediately tells me " Your session has timed out". " please start another booking request."
Is this a new problem anyone else is seeing or am I just special!
Thanks for any replies,
Sorry I see this has already been raised in the IT thread. Should have looked first.
Mods, please feel free to delete or move to that thread,
Recently whenever I am checking on existing award booking to see if the number of points required has changed, after clicking on the "Modify Booking" button, the screen immediately tells me " Your session has timed out". " please start another booking request."
Is this a new problem anyone else is seeing or am I just special!
Thanks for any replies,
Sorry I see this has already been raised in the IT thread. Should have looked first.
Mods, please feel free to delete or move to that thread,
Aug 18, 2025 | 12:26 pm
#2
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,366
I tried again just now. This time, I didn't get the error for any of them. Two of reservations would now still be the same cost. Three of them would cost more. So, of course, I didn't make any changes.
Aug 18, 2025 | 1:06 pm
#3
Join Date: May 2020
Location: MIA et al.
Programs: Marriott Ambassadorless / UA 1K / National Executive Elite
Posts: 127
It has been happening to me as well. I could not change 2 of my Rez recently,vso I cancelled both and booked with Hilton. I don't waste time with Marriott Website anymore. If it works great, if it doesn't I go to their competition.
Aug 18, 2025 | 3:48 pm
#4
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,498
Earlier this year I had many reservations in several countries in Asia, and in a separate in several cities in US. When I found the rate/points had changed, I tried to modify. More than half of the time there were system errors. I ended up having to cancel and rebook.
Marriott IT has been flaky.
Marriott IT has been flaky.
Aug 18, 2025 | 5:33 pm
#5
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott LTT, AA LTG MM, AC 25K
Posts: 3,986
This is a recent but not new issue. The workaround I posted in another thread was to make sure you start by viewing/modifying a reservation that is not at the top of your list and is preferably a cash (not points) reservation. After that things seem to work properly. I frankly don't know what I'd do with only one or two award reservations. Fortunately I have a Park 'n' Fly cash booking part way down the first page of reservations that clears the issue every time. It would be worth making a distant future cash reservation just to have this option.
Aug 19, 2025 | 4:41 am
#6
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,534
echo this
Aug 19, 2025 | 11:03 am
#8
Original Poster
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
When I went to the App. I couldn't see a way to "modify" a booking.
There's a heading on the screen that seems to show the link to "modify/cancel" but when I click it the only option is "cancel"
Is there another way to do it in the app?
Thanks,
Aug 19, 2025 | 6:52 pm
#9
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,755
Thanks for everyone replies.
When I went to the App. I couldn't see a way to "modify" a booking.
There's a heading on the screen that seems to show the link to "modify/cancel" but when I click it the only option is "cancel"
Is there another way to do it in the app?
Thanks,
When I went to the App. I couldn't see a way to "modify" a booking.
There's a heading on the screen that seems to show the link to "modify/cancel" but when I click it the only option is "cancel"
Is there another way to do it in the app?
Thanks,
--Jon
Aug 19, 2025 | 10:34 pm
#10
Original Poster
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
Glad to know I wasn’t missing something.
So I took yyzflyer’s tip and made a cash booking for next year and it worked!
Thanks for that,
Much appreciated
