Does Marriott honor website errors?
Apr 26, 2025 | 10:35 am
#1
Original Poster
Join Date: Oct 2007
Posts: 17
Does Marriott honor website errors?
As shown here:
https://drive.google.com/file/d/1t4n...ew?usp=sharing
https://drive.google.com/file/d/1sU0...ew?usp=sharing
I booked a stay at Dearborn, but they moved my stay to Novi:
https://drive.google.com/file/d/1fAx...ew?usp=sharing
Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"?
Confirmation email
Rate Details
Website Booking
Website details
https://drive.google.com/file/d/1t4n...ew?usp=sharing
https://drive.google.com/file/d/1sU0...ew?usp=sharing
I booked a stay at Dearborn, but they moved my stay to Novi:
https://drive.google.com/file/d/1fAx...ew?usp=sharing
Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"?
Confirmation email
Rate Details
Website Booking
Website details
Apr 26, 2025 | 10:46 am
#2
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,453
As shown here:
https://drive.google.com/file/d/1t4n...ew?usp=sharing
https://drive.google.com/file/d/1sU0...ew?usp=sharing
I booked a stay at Dearborn, but they moved my stay to Novi:
https://drive.google.com/file/d/1fAx...ew?usp=sharing
Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"?
https://drive.google.com/file/d/1t4n...ew?usp=sharing
https://drive.google.com/file/d/1sU0...ew?usp=sharing
I booked a stay at Dearborn, but they moved my stay to Novi:
https://drive.google.com/file/d/1fAx...ew?usp=sharing
Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"?
If you booked a TownePlace for $99/night that seems perfectly reasonable, so unless there is some obvious reason that is a mistake then I would expect the rate to be honored. But that doesn't mean Marriott will go to bat for you -- you may need to pursue with the property directly and then pursue your own legal action (either through the Michigan Consumer Protection team or in court) to enforce your rate. Good luck!
Apr 26, 2025 | 10:50 am
#3
Join Date: Apr 2013
Posts: 1,067
I would bet you get nothng. Marriott is not likely to force anything on the property and the property is not technically where the reservation is being held it appears.
I would suggest calling the property directly. If they honor it, great. If not you will have to rebook or stay in Novi.
I would suggest calling the property directly. If they honor it, great. If not you will have to rebook or stay in Novi.
Apr 26, 2025 | 7:42 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,571
I, too, am not going to click on a random link.
You don't indicate whether the $99 rate includes Michigan and Detroit taxes on hotel rooms. If it doesn't, that could easily be the difference.
You don't indicate whether the $99 rate includes Michigan and Detroit taxes on hotel rooms. If it doesn't, that could easily be the difference.