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Does Marriott honor website errors?
As shown here:
https://drive.google.com/file/d/1t4n...ew?usp=sharing https://drive.google.com/file/d/1sU0...ew?usp=sharing I booked a stay at Dearborn, but they moved my stay to Novi: https://drive.google.com/file/d/1fAx...ew?usp=sharing Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"? Confirmation email https://cimg9.ibsrv.net/gimg/www.fly...bc07b01be4.jpg Rate Details https://cimg0.ibsrv.net/gimg/www.fly...8d2f7b37bb.jpg Website Booking https://cimg0.ibsrv.net/gimg/www.fly...4e1034f803.jpg Website details |
Originally Posted by kicking_cans
(Post 37050323)
As shown here:
https://drive.google.com/file/d/1t4n...ew?usp=sharing https://drive.google.com/file/d/1sU0...ew?usp=sharing I booked a stay at Dearborn, but they moved my stay to Novi: https://drive.google.com/file/d/1fAx...ew?usp=sharing Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"? If you booked a TownePlace for $99/night that seems perfectly reasonable, so unless there is some obvious reason that is a mistake then I would expect the rate to be honored. But that doesn't mean Marriott will go to bat for you -- you may need to pursue with the property directly and then pursue your own legal action (either through the Michigan Consumer Protection team or in court) to enforce your rate. Good luck! |
I would bet you get nothng. Marriott is not likely to force anything on the property and the property is not technically where the reservation is being held it appears.
I would suggest calling the property directly. If they honor it, great. If not you will have to rebook or stay in Novi. |
I, too, am not going to click on a random link.
You don't indicate whether the $99 rate includes Michigan and Detroit taxes on hotel rooms. If it doesn't, that could easily be the difference. |
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