FlyerTalk Forums - View Single Post - Does Marriott honor website errors?
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Old Apr 26, 2025 | 10:46 am
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platbrownguy
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Originally Posted by kicking_cans
As shown here:
https://drive.google.com/file/d/1t4n...ew?usp=sharing
https://drive.google.com/file/d/1sU0...ew?usp=sharing

I booked a stay at Dearborn, but they moved my stay to Novi:
https://drive.google.com/file/d/1fAx...ew?usp=sharing

Does Marriott correct/honor website glitches? Or do they not care, and only "offer to cancel and rebook you at the current rates"?
I am not sure what you are asking, but I am certainly not going to open some random link to find out -- why not just tell us, succinctly, what your question is?

If you booked a TownePlace for $99/night that seems perfectly reasonable, so unless there is some obvious reason that is a mistake then I would expect the rate to be honored. But that doesn't mean Marriott will go to bat for you -- you may need to pursue with the property directly and then pursue your own legal action (either through the Michigan Consumer Protection team or in court) to enforce your rate. Good luck!
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