I stayed at DTLA Proper hotel, charged dinner to room and did not earn points for that on my account (only earned the 1k welcome pts). Furthermore, the entire folio paid with Ritz card (including resort fee and parking) earned 2x instead of 6x. I will deal with Chase for the CC pts, but what's the best way to seek the pts for the eligible incidental? Not sure if "report a missing stay" is the best way (in this case don't care about the night credit, just the pts).

Since you didn�t earn for the rate paid either I would simply submit a missing stay request - should be easy enough to credit both the base rate and the dining

The way I read it is that he DID earn Bonvoy points and stay credit for the stay, and that the two problems are 1) credit card didn't give triple points for a Marriott charge, and b) dining charged to the room didn't earn Bonvoy points. There's no missing stay.

I use the missing stay form whenever points post incorrectly (which is often). Just explain that the stay posted but you did not receive proper credit for the room rate and incidentals in the amount of xxxx (excluding taxes/fees) and to please post the missing base points and bonuses from the spend.

The "Missing Stay" form is sort of misnamed, it's more like "Missing Stays and points gone awry". They'll handle any concerns about points being missing / incorrectly credited (in my experience, anyway).

I agree with the above that you can submit via the Missing Stay. That said, being able to charge to your room does not necessarily mean that the charge is points-earning. A restaurant can be a part of the hotel building but not eligible for points, e.g: an independent restaurant in the same building may have an agreement with the hotel that bills can be charged to rooms despite being unrelated to the hotel operator. That's not a very common scenario but it is possible: being able to charge to your room is a good sign but to be sure you need to specifically ask the restaurant if it is operated by the hotel and whether charges are points earning. The same applies to a hotel spa, they're sometimes operated by independent companies.

Hi italdesign,

If you need any assistance looking into this, please feel free to send a Private Message with your full name, the email address associated with your Marriott Bonvoy� account, and the location and approximate date of a recent past stay that has posted to your account.

Thank you,

Robert V.
Social Media Specialist