Adding a name to a reservation
May 7, 2023 | 1:55 pm
#1
Original Poster
Join Date: Feb 2003
Location: DFW -
Programs: AA EXP 5MM, DL DM, Bonvoy Titanium, Avis CHM, National VIP
Posts: 557
Adding a name to a reservation
I made a reservation online using points at the Westin Excelsior in Rome, but the reservation is for my son. As I've done numerous times in the past, I called up to add his name to the reservation so he can check in. The agent said they couldn't do that - any addtitional names need to be added at the time the reservation is made. I don't see a way to do that online. She said the only way to get his name on the reservation was to cancel the reservation and rebook it. Fortunately, the same room was still available (for just 1,000 points more), so I did that - otherwise I was going to HUCA. Anyone else had this issue or was it just the agent I got?
Last edited by DFWFlier; May 7, 2023 at 2:12 pm
May 7, 2023 | 2:58 pm
#2
Join Date: Mar 2019
Programs: Marriott Titanium/LT Gold, Centara LT Platinum, AC 35K, GHA Titanium, IHG Plat, HH Gold
Posts: 549
I thought they changed that last month in the t&c: https://www.marriott.com/loyalty/terms/default.mi
3.2.c. Gifted Award Redemption Stays (Third Party Transfers)
iii: "If a Member makes an Award Redemption Stay reservation first, they must contact Member Support to then add the recipients name. They cannot contact the Participating Property to add the recipient name."
3.2.c. Gifted Award Redemption Stays (Third Party Transfers)
iii: "If a Member makes an Award Redemption Stay reservation first, they must contact Member Support to then add the recipients name. They cannot contact the Participating Property to add the recipient name."
May 7, 2023 | 7:01 pm
#3
Original Poster
Join Date: Feb 2003
Location: DFW -
Programs: AA EXP 5MM, DL DM, Bonvoy Titanium, Avis CHM, National VIP
Posts: 557
I thought they changed that last month in the t&c: https://www.marriott.com/loyalty/terms/default.mi
3.2.c. Gifted Award Redemption Stays (Third Party Transfers)
iii: "If a Member makes an Award Redemption Stay reservation first, they must contact Member Support to then add the recipients name. They cannot contact the Participating Property to add the recipient name."
3.2.c. Gifted Award Redemption Stays (Third Party Transfers)
iii: "If a Member makes an Award Redemption Stay reservation first, they must contact Member Support to then add the recipients name. They cannot contact the Participating Property to add the recipient name."
May 7, 2023 | 7:25 pm
#4
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,393
You can't make an award reservation for someone else online, you have to call up. They need to issue the certs in their name, they won't get your benefits, but they won't have issues during check-in.