I made a reservation online using points at the Westin Excelsior in Rome, but the reservation is for my son. As I've done numerous times in the past, I called up to add his name to the reservation so he can check in. The agent said they couldn't do that - any addtitional names need to be added at the time the reservation is made. I don't see a way to do that online. She said the only way to get his name on the reservation was to cancel the reservation and rebook it. Fortunately, the same room was still available (for just 1,000 points more), so I did that - otherwise I was going to HUCA. Anyone else had this issue or was it just the agent I got?