Stuck in an elevator at a Springhill Suites in Newark CA
Mar 19, 2023, 7:34 pm
#1
Original Poster
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
Stuck in an elevator at a Springhill Suites in Newark CA
It has been about an hour so far. Everyone I call is very nice, but I am still here. The elevator help people say a tech is coming in another hour or so.... Any longer I guess it will be my 1st 911 call.
This morning I actually notified them about the door, there was a cable hanging loose when it opened. Not fixed I guess.
This morning I actually notified them about the door, there was a cable hanging loose when it opened. Not fixed I guess.
Mar 19, 2023, 8:07 pm
#4
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,479
This happened in my condo once and the management company was really adamant that they didn’t want me to call 911… I gave it a good 30 min and then called 911 and the fire department had me out within 10 min of the call. (And the next day I discussed with w a HOA board member and she called the property manager and really had it out with him.)
Mar 20, 2023, 12:53 am
#7
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
It has been about an hour so far. Everyone I call is very nice, but I am still here. The elevator help people say a tech is coming in another hour or so.... Any longer I guess it will be my 1st 911 call.
This morning I actually notified them about the door, there was a cable hanging loose when it opened. Not fixed I guess.
This morning I actually notified them about the door, there was a cable hanging loose when it opened. Not fixed I guess.
We are sorry to learn about this.
Could you please send a PM to us with your account number, contact way and reservation details so we can help to follow up?
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media Care
Marriott International
Last edited by Marriott Bonvoy Lurker II; Mar 20, 2023 at 12:53 am Reason: typo
Mar 20, 2023, 12:59 am
#8
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,099
Now, there's an elevator I would not be enthused by...
In all seriousness, OP, I'm glad you're okay, and emergency services should have been involved. The priority should be guest safety - I can only imagine the legal troubles the hotel could have had if you had undergone medical distress while stuck because the hotel told you not to call emergency services to expedite your departure from the elevator.
In all seriousness, OP, I'm glad you're okay, and emergency services should have been involved. The priority should be guest safety - I can only imagine the legal troubles the hotel could have had if you had undergone medical distress while stuck because the hotel told you not to call emergency services to expedite your departure from the elevator.
Mar 20, 2023, 1:49 am
#10
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
Eons ago, I was stuck in an elevator. The elevator operator was completely useless telling me that the only tech was an hour away and working on another call. I called the non-emergency number for the fire department and was out in ten minutes. The company asking you not to call emergency services is 100% for the elevator company's benefit, not yours.
Mar 20, 2023, 6:21 am
#12
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,958
Stuck in an elevator I am not going to take the time to research the " non-emergency" number. Being trapped in an elevator is a justifiable reason to call 911. Here is our county in Washington State , 911 is used for ALL calls, emergency or not, when police and fire needs to be contacted. The stigma of when to call 911 is a hard to re-learn from what we were taught.
Mar 20, 2023, 6:43 am
#13
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,514
Stuck in an elevator I am not going to take the time to research the " non-emergency" number. Being trapped in an elevator is a justifiable reason to call 911. Here is our county in Washington State , 911 is used for ALL calls, emergency or not, when police and fire needs to be contacted. The stigma of when to call 911 is a hard to re-learn from what we were taught.
Mar 20, 2023, 7:15 am
#14
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,479
Eons ago, I was stuck in an elevator. The elevator operator was completely useless telling me that the only tech was an hour away and working on another call. I called the non-emergency number for the fire department and was out in ten minutes. The company asking you not to call emergency services is 100% for the elevator company's benefit, not yours.
Mar 20, 2023, 12:32 pm
#15
Original Poster
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
After I was freed I just went back to my room and carried on. I didn't make an issue of it.
Sitting on an elevator floor for an hour or so on a Sunday afternoon makes you reflect on things a bit though.
Sitting on an elevator floor for an hour or so on a Sunday afternoon makes you reflect on things a bit though.
