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Old Dec 1, 2022, 8:39 pm
  #1  
Original Poster
 
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
App / Website Won't Log In?
Not sure if this should go here or in another thread...

Trying to book a hotel but neither the website nor my app will allow me to log in. App gives "service not available" message and website gives "something happened" message. Wondering if this is happening to anyone else or if it's just me.

Rather frustrating as I'm trying to book for tonight and the Marriott option is more conveniently located and less expensive than Hilton....but Hilton will let me log in and book.
catbox9 is offline  
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Old Dec 1, 2022, 8:41 pm
  #2  
 
Join Date: Jun 2018
Programs: Alaska, Bonvoy, HH
Posts: 482
Not just you!
insane.
mildfrequence is offline  
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Old Dec 1, 2022, 8:47 pm
  #3  
 
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
They're conducting a loyalty test.
mildfrequence and gudugan like this.
Sam P. Goodman is offline  
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Old Dec 1, 2022, 8:50 pm
  #4  
Original Poster
 
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Originally Posted by Sam P. Goodman
They're conducting a loyalty test.
Well they're going to fail. Hilton it is. I mean I could probably call and get them to book over the phone, but that's way more effort than it's worth.
catbox9 is offline  
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Old Dec 1, 2022, 9:06 pm
  #5  
 
Join Date: Mar 2014
Posts: 335
Same here in Canada, can't log-in, tried website and APP kept crashing......
jizen is offline  
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Old Dec 1, 2022, 9:28 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,468
Same here, getting msg "Something happened"
cesco.g is offline  
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Old Dec 1, 2022, 9:39 pm
  #7  
 
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,309
+1 Service Not Available on the App. (been like that all day) and Something Happened on the website (just tried it). Poor showing by Marriott.

--Jon
Jon Maiman is offline  
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Old Dec 1, 2022, 9:47 pm
  #8  
ryw
 
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,240
Same, not available on the app or online for me right now (annoyingly I need to cancel an upcoming reservation - it's like they knew and don't want me to cancel it!)
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Old Dec 1, 2022, 10:50 pm
  #9  
 
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
I cancelled a reservation on the app. Free night cert and points not back but SNAs returned. I’ll check on desktop version. Annoying.
yorkboy24 is offline  
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Old Dec 1, 2022, 10:59 pm
  #10  
 
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
Yes. Both the app and web site behaving randomly right now.

Well done Marriott IT. Another #winning moment.
ftrichard is offline  
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Old Dec 1, 2022, 11:51 pm
  #11  
 
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 826
It's Marriott, it'll be the annual security breach hackathon
southlondonphil is online now  
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Old Dec 2, 2022, 12:40 am
  #12  
 
Join Date: May 2002
Location: raleigh,nc
Posts: 217
In the same boat here.
pilgrim is offline  
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Old Dec 2, 2022, 12:58 am
  #13  
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,447
Can't log in on the website or app either.
dkc192 is offline  
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Old Dec 2, 2022, 6:23 am
  #14  
 
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303
I was just able to log in via the app. It gave me a "here's what's new" message at the beginning so maybe their updates didn't roll out smoothly? 🤷‍♀️
AsiaTraveler is offline  
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