App / Website Won't Log In?

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Dec 1, 2022 | 8:39 pm

catbox9

Original Poster

Join Date: Jul 2012

Location: SBP

Programs: UA 1K UA 1MM, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond, Hyatt Globalist

Posts: 541

App / Website Won't Log In?

Not sure if this should go here or in another thread...

Trying to book a hotel but neither the website nor my app will allow me to log in. App gives "service not available" message and website gives "something happened" message. Wondering if this is happening to anyone else or if it's just me.

Rather frustrating as I'm trying to book for tonight and the Marriott option is more conveniently located and less expensive than Hilton....but Hilton will let me log in and book.

Dec 1, 2022 | 8:41 pm

mildfrequence

Join Date: Jun 2018

Posts: 589

Not just you!
insane.

Dec 1, 2022 | 8:47 pm

Sam P. Goodman

Join Date: Jan 2005

Location: SMF

Programs: Bonvoy Titanium, SPG LTP

Posts: 1,555

They're conducting a loyalty test.

mildfrequence and gudugan like this.

Dec 1, 2022 | 8:50 pm

catbox9

Original Poster

Join Date: Jul 2012

Location: SBP

Programs: UA 1K UA 1MM, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond, Hyatt Globalist

Posts: 541

Quote:

Originally Posted by Sam P. Goodman

They're conducting a loyalty test.

Well they're going to fail. Hilton it is. I mean I could probably call and get them to book over the phone, but that's way more effort than it's worth.

Dec 1, 2022 | 9:06 pm

jizen

Join Date: Mar 2014

Posts: 344

Same here in Canada, can't log-in, tried website and APP kept crashing......

Dec 1, 2022 | 9:28 pm

cesco.g

FlyerTalk Evangelist

Join Date: Oct 1999

Posts: 11,874

Same here, getting msg "Something happened"

Dec 1, 2022 | 9:39 pm

Jon Maiman

Join Date: Mar 2003

Location: Pittsburgh, PA, USA

Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler

Posts: 2,755

+1 Service Not Available on the App. (been like that all day) and Something Happened on the website (just tried it). Poor showing by Marriott.

--Jon

Dec 1, 2022 | 9:47 pm

ryw

Join Date: May 2016

Location: ATL

Programs: DL GM, Marriott Plat

Posts: 1,318

Same, not available on the app or online for me right now (annoyingly I need to cancel an upcoming reservation - it's like they knew and don't want me to cancel it!)

Dec 1, 2022 | 10:50 pm

yorkboy24

Join Date: Mar 2011

Programs: Marriott Lifetime Platinum, Cathay Gold, Krisflyer Silver, Virgin Gold, Volare Premium

Posts: 1,433

I cancelled a reservation on the app. Free night cert and points not back but SNAs returned. I’ll check on desktop version. Annoying.

Dec 1, 2022 | 10:59 pm

#10

ftrichard

Join Date: Dec 2014

Location: Lisbon

Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite

Posts: 2,521

Yes. Both the app and web site behaving randomly right now.

Well done Marriott IT. Another #winning moment.

Dec 1, 2022 | 11:51 pm

#11

southlondonphil

Join Date: Oct 2019

Location: clue is in the nym

Programs: BA Gold, TP Gold, VS Gold, Hilton Gold, IHG Diamond, Hyatt Explorist, Marriott Platinum

Posts: 1,408

It's Marriott, it'll be the annual security breach hackathon

Dec 2, 2022 | 12:40 am

#12

pilgrim

Join Date: May 2002

Location: raleigh,nc

Posts: 217

In the same boat here.

Dec 2, 2022 | 12:58 am

#13

dkc192

Join Date: May 2007

Programs: UA 1K, Hyatt Globalist

Posts: 8,120

Can't log in on the website or app either.

Dec 2, 2022 | 6:23 am

#14

AsiaTraveler

Join Date: Dec 2004

Programs: WN, DL, UA, AA, Hilton, Marriott, IHG

Posts: 1,303

I was just able to log in via the app. It gave me a "here's what's new" message at the beginning so maybe their updates didn't roll out smoothly? 🤷‍♀️

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