Eujeanie

And I never said anything about any of that. I'm saying that, just reading the first post....the very first post....that I can believe everything the OP said.

Adam1222

In the very first post, the OP says that what happened in the title happened: that the police were called.
The police weren't called.

Eujeanie

You must have been late to the party. Originally, the title did not say that the police "were called", nor did it mention the location of the incident. I'm remembering the original title which I believe said the hotel "threatened" to call the police, nor was the location disclosed until several posts in.

Adam1222

​​​​​​What a party it is. Enough to make me realize why people hate elite guests.

r1xd

Thanks everyone for the responses - even those who don't believe me. Being told "this story is so outrageous there must be key information missing" in a round about way is also implying "if everything here is true, then the hotel is very far out of line". In that sense, I appreciate everyone's thoughts and opinions.
Thanks for the local insight. I definitely got the vibe that a lot of the hotels (and businesses overall) intentionally positioned itself as a tourist trap and even this incident notwithstanding, would probably not be high on my list of places to return to. In hindsight, a day trip to see the (beautiful) falls itself and then return to YYZ in the evening was probably the better choice.
That is correct - though the front desk agent did leave the desk (I assume to consult someone... perhaps the same supervisor, perhaps not) before telling me that the $10 F&B credit per person was okay. Later when I returned to claim the F&B before check out, was when the interaction with the supposed supervisor occured (note - I say "supposed" supervisor as I still have no idea to this day his name or role within the organisation)
Thanks for that, this is a fairly accurate summary of events.
My tone was neutral throughout this entire exchange and certainly not threatening or otherwise using any kind of raised voice. I didn't make any threats or otherwise show any signs of aggression other than insist with a firm but polite voice that the elite guarantee be adhered to (up until the point of police involvement). Again I would hope in the course of the investigation the audio/video from the CCTV would be obtained from the hotel to Marriott to confirm this.
Your reading of these events is not correct. As I said in my original post: "Man says, now you're making threats so I am calling the police, picks up the phone and starts dialing". At this point I began leaving the property so I do not know what was said on the phone between the supervisor and the other party on the line.
I believe the title was changed (by an admin?) after I posted it to add the location - my original title was definitely "Courtyard called the police on me for requesting elite welcome gift guarantee" or something to that effect.
At this point I feel like I've covered enough of the basic information and gotten enough of a consensus. So thanks to all who replied and I will hopefully get a positive resolution from Marriott soon.

Eujeanie

But you have to acknowledge that changing the title really did a disservice to the OP. And I don't think he was being a DYKWIA....at all.

OK OP, just read your updates...so he did call, I thought he just started dialing and that's when you backed off.

If you can bear a personal anecdote...a hundred years ago my sister and I were in downtown Boston, after clubbing, to go back to our car which was parked just outside the city limits. We crossed the street so we would be facing in the correct direction, thereby reducing our taxi fare. Taxi pulls up, we get in, and he BANGS A UEY...well we started screaming that we wanted to get out, he threatens to call the police if we don't pay him the flag drop, we say....GO AHEAD....he not only calls the cops, he somehow got every taxi in the city to converge on us....and EVERY ONE OF THEM said, Dude, you were wrong, you were trying to screw these girls.

I say you should have let the police come.

r1xd

And frankly I wouldn't want to be an elite guest if attempting to receive the merely the published minimum benefits resulted in such a battle each time. Luckily in my (admittedly fairly limited) experience this has not been the case at all with the exception of this instance.

Ijones027

The fact that a hotel will threaten to call the police over a benefit its supposed to give shows where marriott is holding. and all the people either working for the hotel or random desk agents please reveal who you are so we don't have to visit your hotel either

Adam1222

Except according to people on this thread, this is a symptom of a trend of Marriott always treating elite guests terribly. So it's one or the other. Perhaps it's that threads like this always serve as a Rohrshach test of sorts and people always find it reinforces whatever their chosen narrative about a given hotel chain/airline mileage program/ country/city. (And then brings out hilarious posts accusing anyone who dares disagree as being planted hotel employees.)

To be clear, i never accused the OP of lying. I challenged the speculation about greater trends about this hotel "cheating elites", which no one has support for. And I acknowledged what should be the obvious unobjectionable comment that every detail of this situation is likely not covered in the short post.

And finally, not that nuance has any place here it seems, it seems that: (1) an employee threatened to call the police and (2) the employee started dialing an unknown number.
Not saying OP was a difficult guest, but anyone who works in retail/customer-facing stuff knows that picking up a phone and dialing random numbers and saying youre calling the police, corporate, the Principal, etc., Is itself a tactic to attempt to end an escalated scenario.

We don't know who, if any one, was on the other end. Again, that doesn't mean it was right to threaten the police. It just means we don't know if he was actually calling the police.

​​​​​​

UA-NYC

A number of stays in recent years (and no shortage of corroboration here and elsewhere). Mediocre hard product, high prices relative to other LS offerings (likely due to corporate traffic which is now gone), crap benefits. IMO the worse Marriott brand by far.

Adam1222

Have you had the police called on you before? If not, seems like this thread really has nothing to do with your stays in recent years and you're just using this to vent about your unrelated dissatisfaction. It's not plausible to suggest that calling the police on guests who are arguing over F&B benefits is a chainwide problem.
​​​​​

The good news is that whatever complaint you have about how awful service has become at any hotel chain and the "crap benefits", you will likely find corroboration on Flyertalk. (Heck your recent post history complains about other chains.) You can also find corroboration of great experiences. You find what you're looking for.

hotelboy

Well I guess it is good there are 30 other Marriott brands for you to stay at. Don’t like courtyard don’t stay at one.

sbr7d

I just had a similar stay in NYC and was not offered a Welcome Gift being Titanium. I called the Titanium line and after a bit of back and forth was told properties can "Pick and choose" which part of the loyalty program they participated in. This drives me literally bonkers!

EasternTraveler

EXCEPT IT IS CANADA!!!
What Glass House do you Live In?

estrela

I agree with Yorkboy here. US-Americans often think that Canada is so European but for Europeans it is very much like the US: High prices, low service and a comparable attitude.

But in general many good comments here. For me Marriott is very bad towards status holders but quite good towards hotels. Again, the main reason for me not to stay there anymore.