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-   -   Bring back housekeeping. (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2073685-bring-back-housekeeping.html)

WillBarrett_68 Apr 8, 2022 1:36 pm


Originally Posted by khkchan (Post 34147226)
I travel mostly for leisure, and given the unknown to daily housekeeping, I decided to only make 1 night stay,

I would be rather happy to stay at the same hotel for multiple nights if hotels can let guest know that daily housekeeping can be requested and offered. However, given labour shortage and high wages, seems I need to stick to my one night stay strategy for now.

I'm trying to imagine what you're doing in your room requiring housekeeping that makes it more attractive to pack up all your stuff and move to a new hotel every day?

lhrhappy Apr 8, 2022 2:02 pm


Originally Posted by WillBarrett_68 (Post 34149055)
I'm trying to imagine what you're doing in your room requiring housekeeping that makes it more attractive to pack up all your stuff and move to a new hotel every day?

It's a bit like those Choice promotions where you could earn 2,000 points per "stay", so people would bounce between two nearby hotels.

Except, in this case, the reward is a made bed and fresh towels...

zdcatc12 Apr 8, 2022 4:02 pm

At a RI now and housekeeping is every three days. The last RI that I stayed at, it was every seven days based on the day of the week of your check-in (which of course didn't line up with my work week).

4getofn Apr 8, 2022 7:27 pm

Let’s be positive 🤙 No housekeeping equals no tips 🤤. Hahaha

Nitehawk Apr 9, 2022 3:18 pm

Sometimes I check out then check back in for housekeeping. Seems silly but it works.

cubeman Apr 9, 2022 8:32 pm

Welp, what do you ask for when a hotel promises you daily housekeeping only to find out they don't offer it even by daily request. Getting told "Sorry the front desk you talked to was wrong" isn't an acceptable excuse when it's clear that every 4 day housekeeping is labeled in every room and at the front desk. $550 a night what a joke lol.

seat38a Apr 10, 2022 3:46 am

Stayed 6 nights at Sheraton Waikiki, daily housekeeping performed. Consistency is a different story. One night, cleaning rag was left in the room, next day flawless, another day, towels were not stocked.

stuartpig Apr 10, 2022 4:04 am

I hate housekeeping. I don’t want a stranger rummaging in my room while I am out. I also find it inconvenient. I only travel for leisure and I want the room to myself.

ords Apr 10, 2022 6:34 am

Depends how long I'm in my room for. Do I change my towels, sheets, clean the bathroom, toilet, vacuum and dust daily when I'm at home, no.

slidergirl Apr 10, 2022 12:27 pm


Originally Posted by gudugan (Post 34120858)
Sheraton SLC (Downtown) is housekeeping every 3 days unless you request it at check in. I requested and it was cleaned every day. They really mention it at the last second at check in and hope you don’t notice.

Club Lounge is still closed due to Covid (LOL) while the restaurant and hot tub are open. Go figure. No one is wearing a mask in the whole property except a few of the front desk agents.

SL and Summit Counties were still in a Moderate status until it was downgraded to Low the first week of April. Still some places around that either require staff to mask or strongly suggest it. My place requires. Never know where those tourists come from...
Everyone is really short of HK staffing up around here. At least the Sheraton is asking and will schedule it.

Has anyone tried to get their "Green Rewards" then since they don't get cleaning???

Nitehawk Apr 12, 2022 2:48 pm


Originally Posted by ords (Post 34152671)
Depends how long I'm in my room for. Do I change my towels, sheets, clean the bathroom, toilet, vacuum and dust daily when I'm at home, no.

I mean, at home at least you have the option to do it yourself. Typically they don't provide guests with supplies to clean the bathroom or vacuum in our hotel rooms.

Tanic Apr 12, 2022 3:52 pm


Originally Posted by Nitehawk (Post 34159691)
Typically they don't provide guests with supplies to clean the bathroom or vacuum in our hotel rooms.

Don't resort fees cover complimentary usage of toilet brushes, plungers, and vacuums?

kaizen7 Apr 13, 2022 9:39 am

Housekeeping supplies fees.
That would give Marriott and other hotels a new idea to add more of those fees while reducing housekeeping staff.
:D

reggiekush Jun 23, 2022 4:36 pm

Well I think we have our answer for housekeeping.. quote from skift https://skift.com/wp-content/themes/.../logo/logo.svg
2Subscribe to Skift Pro to get unlimited access to stories like these
Hotels

Marriott CEO Says Hotel Group Is Building More Digital Tools for Guests

Sean O'Neill, Skift

Today at 4:00 PM EDT
https://skift.com/wp-content/uploads...2-1024x684.jpg

Skift Take

In a wide-ranging interview, Anthony Capuano said Marriott is testing adding buttons to its mobile app that would let guests choose their room assignments electronically or tip staff with online payments. The improvements couldn't come fast enough for many travelers.

Sean O'Neill
Marriott International plans to expand the online tools it gives guests, such as possibly letting guests pick rooms and tip staff via its mobile app

“We’re in the midst of a pretty big technology transformation,” said CEO Anthony Capuano during a talk on Thursday.

Capuano said his company has been testing adding buttons to the Bonvoy app that would let guests choose their room assignments electronically or tip staff using online payment methods.
hotel

Daily Lodging Report

Essential industry news for hospitality and lodging executives in North America and Asia-Pacific. Delivered daily to your inbox.

Show Me MoreThe top boss of the world’s largest hotel group didn’t give a timetable for the functionality because he said the concepts are still in testing and may vary by brand.

Capuano made the comments as part of a fireside chat with David Rubenstein, co-founder and co-executive chairman of The Carlyle Group, at the Economic Club of Washington, DC. He said integrating new technology can be tricky.

“You have so many players in the lodging industry testing new technologies every day, which I think is great, but sometimes we get over our skis a little bit,” Capuano said, noting that he’s checked into non-Marriott hotels and had trouble figuring out how to use some tablet-based systems with non-intuitive controls.

“It’s one of the reasons in our new headquarters we’ll have working mock-up rooms of our concepts,” Capuano said. “We can bring guests in and say, ‘Try our new Residence Inn prototype,’ and listen to their feedback if they say, ‘I couldn’t figure out the TV’ or ‘I couldn’t figure out the light switches.'”

“When I talk about that in certain forums, people say, ‘That’s fantastic. Your margins are going to go way up and you’ll eliminate all these jobs,'” Capuano said. “But for me, technology is an enabler. If we execute correctly, it will free up capacity for our associates to engage with our guests.”
https://skift.com/wp-content/uploads...c-1024x683.jpgAnthony Capuano, CEO of Marriott International, spoke on June 23, 2022, at the Economic Club of Washington. Photo by Joyce N. Boghosian for Economic Club of Washington.

Hotels Stay Strong Despite Inflation

Marriott’s CEO said the company continues to see a strong performance despite rising U.S. and European talk of a possible recession.

“The confluence of a rising environment of interest rates, inflation, and fuel prices would suggest that we start to see a slowdown, but we just haven’t seen it in the data yet,” Capuano said. “The summer numbers look extraordinary, both here at home and outbound into Europe.”

“The recovery has been led by leisure, clearly,” Capuano said. “But business transient is now down only 10 to 15 percent [from pre-pandemic levels], while it was down 30 percent at the end of last year. And group has really surprised us because it has come roaring back.”

Capuano said that demand for stays on Thursday and Sunday nights has come back more rapidly than demand for Mondays, Tuesday, and Wednesdays, suggesting that folks are tacking on leisure parts to their business trips.

Marriott International only has 97 hotels closed, while at the trough of the pandemic it had more than 2,000 of its 8,000 hotels closed.

The hotel giant had 29 hotels in Russia before the Ukraine war. Roughly half were managed and half were franchisees.

“After roughly July 1 we won’t be in business in Russia,” Capuano said.

Reduced Housekeeping May Be Hear to Stay at Some Brands

Marriott International is still trying to decide whether the pandemic-level suspension of daily housekeeping at most of its brands is here to stay, Capuano said.

The topic is contentious. Earlier this week, Los Angeles mandated daily hotel room cleaning under many circumstances — in response to lobbying from the U.S. hotel union Unite Here.

Marriott’s highest-end brands, such as Ritz-Carlton, will keep daily housekeeping, but the pace may vary at other brands.

“I think in our self-service hotels, we’ll do a daily refresh but maybe not a full clean,” Capuano said. “At our select service hotels, such as Fairfield, it will probably be every other day.”

In a related but environmentally driven change, as of January 1, all Marriott International hotels worldwide will eliminate individual plastic bottles of shampoo and other toiletries, replacing them with large multi-serve dispensers.

LoganFlyer Jun 23, 2022 4:46 pm


Originally Posted by reggiekush (Post 34363451)
Reduced Housekeeping May Be Hear to Stay at Some Brands

(Emphasis mine)

They don't know basic English I'm supposed to believe what they write?


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