cmatthews11

Didn't see another thread to post this too, but please let me know if it should be elsewhere.

I've been staying at a Towneplace for work the last two months and likely will be for another few months yet as a Platinum. My most recent stay I had an issue with ants that got progressively worse as the week went on. As in, I noticed a couple the first few days to waking up with them in my bed yesterday.

I didn't have time to change rooms yesterday so I asked them to come spray and change my sheets. They obliged, but I was somewhat surprised that I was neither offered an apology or credited anything on my bill today.

There are still straggler ants still around and it wasn't enough of a deal for me to move rooms as I'm not completely grossed out or anything, just surprised they don't proactively do anything to make amends.

I don't really like going to customer service after the fact, but has anyone had a similar experience?

griffinj

It depends on the circumstances. I recently stayed a new Residence Inn in the Cancun hotel zone that had only been open a month. The hotel isn't on the beach. There's probably 100 yards of jungle between the hotel and the ocean. I found this guy hanging out in the doorway of my balcony on the first day. He was still there on the second day. I scooped him up and threw him into the jungle.

Jon Maiman

cmatthews11 Bugs are hard to control. Just takes one previous guest who left food and/or drinks out for an extended time to cause bug problems. Have you been in this room a long time or could it have been a problem caused by a prior guest in the room? Regardless you asked the hotel to remediate the room and they did so promptly. While an apology from the hotel would certainly be appropriate and nice, I wouldn't get to upset about the lack of one. The more important thing is they fixed the issue in a timely fashion. If you still prefer to move rooms eventually, ask and I would be surprised if they don't comply. Bottom line, I'd move on. I wouldn't expect compensation for this issue. My two cents....

--Jon

Marriott Bonvoy Lurker II

Hi cmatthews11,

I'm sorry to hear about your experience with the hotel. If you send a Private Message or email with your full name, contact information, and reservation confirmation number, we'd be happy to assist.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]

cmatthews11

Very fair, thanks Jon. I certainly realize I couldn't help the situation either as my work schedule had me running around and I didn't have time to pack up my bag so that I could change rooms.

Thank you