Originally Posted by
Jon Maiman
cmatthews11 Bugs are hard to control. Just takes one previous guest who left food and/or drinks out for an extended time to cause bug problems. Have you been in this room a long time or could it have been a problem caused by a prior guest in the room? Regardless you asked the hotel to remediate the room and they did so promptly. While an apology from the hotel would certainly be appropriate and nice, I wouldn't get to upset about the lack of one. The more important thing is they fixed the issue in a timely fashion. If you still prefer to move rooms eventually, ask and I would be surprised if they don't comply. Bottom line, I'd move on. I wouldn't expect compensation for this issue. My two cents....
--Jon
Very fair, thanks Jon. I certainly realize I couldn't help the situation either as my work schedule had me running around and I didn't have time to pack up my bag so that I
could change rooms.
Originally Posted by
Marriott Bonvoy Lurker II
Hi cmatthews11,
I'm sorry to hear about your experience with the hotel. If you send a Private Message or email with your full name, contact information, and reservation confirmation number, we'd be happy to assist.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
Thank you