Didn't see another thread to post this too, but please let me know if it should be elsewhere.

I've been staying at a Towneplace for work the last two months and likely will be for another few months yet as a Platinum. My most recent stay I had an issue with ants that got progressively worse as the week went on. As in, I noticed a couple the first few days to waking up with them in my bed yesterday.

I didn't have time to change rooms yesterday so I asked them to come spray and change my sheets. They obliged, but I was somewhat surprised that I was neither offered an apology or credited anything on my bill today.

There are still straggler ants still around and it wasn't enough of a deal for me to move rooms as I'm not completely grossed out or anything, just surprised they don't proactively do anything to make amends.

I don't really like going to customer service after the fact, but has anyone had a similar experience?