Wrong Membership # when Purchasing Points?
Oct 15, 2020 | 1:25 pm
#1
Original Poster
Join Date: Oct 2019
Posts: 155
Wrong Membership # when Purchasing Points?
Was topping up my account with 4,500 point purchase for an reward. However, I realized that the entered membership number had "15" at the end instead of "51" (should be 51) after I completed the transaction.
I didn't get the confirmation e-mail either, though there is a pending charge on the CC.
What happens now?
I didn't get the confirmation e-mail either, though there is a pending charge on the CC.
What happens now?
Oct 15, 2020 | 1:57 pm
#3
Original Poster
Join Date: Oct 2019
Posts: 155
I called and the CC people said they cannot "cancel" a pending charge, especially a legitimate one.
What I really find annoying is that Marriott let me go ahead with the transaction with a WRONG membership ID despite having my full name. I mean, why bother asking for my name IF you ain't gonna verify the name against the membership ID before allowing my transaction to go through?
I kinda assumed that if the membership ID doesn't match the full name, the transaction wouldn't go thru.
Oct 15, 2020 | 2:50 pm
#4
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 867
Was topping up my account with 4,500 point purchase for an reward. However, I realized that the entered membership number had "15" at the end instead of "51" (should be 51) after I completed the transaction.
I didn't get the confirmation e-mail either, though there is a pending charge on the CC.
What happens now?
I didn't get the confirmation e-mail either, though there is a pending charge on the CC.
What happens now?
Hi SkyElite,
If you'd like to send a Private Message, we'd be glad to help. Please provide your full name, Marriott Bonvoy number, and the following information:
Date of Transaction
Exact Dollar Amount of the Transaction
Credit Card Type and Last Four Digits
Thanks,
Robert V.
Social Media Liaison
Oct 15, 2020 | 9:21 pm
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,692
I called and the CC people said they cannot "cancel" a pending charge, especially a legitimate one.
What I really find annoying is that Marriott let me go ahead with the transaction with a WRONG membership ID despite having my full name. I mean, why bother asking for my name IF you ain't gonna verify the name against the membership ID before allowing my transaction to go through?
I kinda assumed that if the membership ID doesn't match the full name, the transaction wouldn't go thru.
What I really find annoying is that Marriott let me go ahead with the transaction with a WRONG membership ID despite having my full name. I mean, why bother asking for my name IF you ain't gonna verify the name against the membership ID before allowing my transaction to go through?
I kinda assumed that if the membership ID doesn't match the full name, the transaction wouldn't go thru.
I'm not surprised the validation doesn't happen in real-time, on-screen. These are likely old systems just doing data capture. Someone will likely find the error while it's being processed.
Oct 16, 2020 | 6:54 am
#6
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt GLB, Marr Tit LT PLT, IHG Dia, HH Dia, MGM NOIR, Hertz PC
Posts: 10,595
The mistake you made was with Marriott, not the credit card company. You should call Marriott, not the credit card company.
I'm not surprised the validation doesn't happen in real-time, on-screen. These are likely old systems just doing data capture. Someone will likely find the error while it's being processed.
I'm not surprised the validation doesn't happen in real-time, on-screen. These are likely old systems just doing data capture. Someone will likely find the error while it's being processed.
Oct 16, 2020 | 9:50 am
#7
Moderator: The British Airways Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 17,424
What I really find annoying is that Marriott let me go ahead with the transaction with a WRONG membership ID despite having my full name. I mean, why bother asking for my name IF you ain't gonna verify the name against the membership ID before allowing my transaction to go through?