FlyerTalk Forums - View Single Post - Wrong Membership # when Purchasing Points?

Oct 15, 2020 | 9:21 pm

#5

CPRich

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Quote:

Originally Posted by SkyElite

I called and the CC people said they cannot "cancel" a pending charge, especially a legitimate one.

What I really find annoying is that Marriott let me go ahead with the transaction with a WRONG membership ID despite having my full name. I mean, why bother asking for my name IF you ain't gonna verify the name against the membership ID before allowing my transaction to go through?

I kinda assumed that if the membership ID doesn't match the full name, the transaction wouldn't go thru.

The mistake you made was with Marriott, not the credit card company. You should call Marriott, not the credit card company.

I'm not surprised the validation doesn't happen in real-time, on-screen. These are likely old systems just doing data capture. Someone will likely find the error while it's being processed.

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