Two different [overlapping] reservations, points for only one
Sep 11, 2020 | 8:32 pm
#1
Original Poster
Join Date: May 2013
Programs: Alaska Airlines 100K MVP, Oneworld Emerald, Marriott Titanium
Posts: 212
Two different [overlapping] reservations, points for only one
Last month I had two different reservations at the same hotel. Four of the nights over lapped. I only got points for one stay so I submitted a request for missing nights and points. Marriott is telling me I can only earn for one stay. One reservation was for 14 nights and the other was for four nights. Both are under my name. The reply just doesnt sound correct.
Thank yo for your reply.
A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.
Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
this just doesnt make sense. They are two different reservation numbers. I want points and nights for both reservations. Ugh
Thank yo for your reply.
A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.
Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
this just doesnt make sense. They are two different reservation numbers. I want points and nights for both reservations. Ugh
Sep 11, 2020 | 9:08 pm
#2
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You can't get nights for two rooms in the same hotel on the same night. The question is whether technically there's some rule against collecting points for both rooms in this case.
Sep 11, 2020 | 10:02 pm
#3
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SPG used to allow points and nights for up to 3 rooms. This went away with the merger in Aug 2018. Now you can earn points for up to 3 rooms, but Elite nights for only 1 room. Sorry but agent was right.
Sep 12, 2020 | 12:36 am
#4
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Here's the section of the Terms and Conditions pertaining to Nights credit (emphasis mine):
4.2.a. Only nights personally stayed by and individually billed to an Elite Member at Participating Properties are credited toward the Elite Members Elite membership achievement and renewal thereof. Pursuant to section 1.4.e. Accounts may be combined to achieve Elite membership.
i. Pursuant to section 2.1.a., one Elite Night Credit will be awarded to the Elite Member room for each Qualifying Night stayed.
Source: https://www.marriott.com/loyalty/terms/default.mi#elite
Since you physically can't stay in two different rooms simultaneously, you can only get Night credits for one room.
4.2.a. Only nights personally stayed by and individually billed to an Elite Member at Participating Properties are credited toward the Elite Members Elite membership achievement and renewal thereof. Pursuant to section 1.4.e. Accounts may be combined to achieve Elite membership.
i. Pursuant to section 2.1.a., one Elite Night Credit will be awarded to the Elite Member room for each Qualifying Night stayed.
Source: https://www.marriott.com/loyalty/terms/default.mi#elite
Since you physically can't stay in two different rooms simultaneously, you can only get Night credits for one room.
Last edited by writerguyfl; Sep 12, 2020 at 12:37 am Reason: Fixing spacing.
Sep 12, 2020 | 3:23 am
#5
Join Date: Aug 2018
Posts: 916
i dont think OP is asking for double Elite qualifying nights for the same calendar night, s/he asking for points to be earned on two rooms at the same hotel on the same night.
I occasionally have relatives stay with me on the same property and at slightly different, but partially overlapping dates. The trick to make sure one gets points (not EQNs) for all expenses incurred in both rooms is to transfer one rooms entire folio into the other rooms and settle both bills with a single invoice and cc transaction.
I occasionally have relatives stay with me on the same property and at slightly different, but partially overlapping dates. The trick to make sure one gets points (not EQNs) for all expenses incurred in both rooms is to transfer one rooms entire folio into the other rooms and settle both bills with a single invoice and cc transaction.
Sep 12, 2020 | 4:30 am
#6
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,519
SNIP
A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.
Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
SNIP
I want points and nights for both reservations. Ugh
A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.
Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
SNIP
I want points and nights for both reservations. Ugh
Moan over with, we can all move on.
Sep 12, 2020 | 4:44 am
#7
Moderator: The British Airways Club, Marriott Bonvoy
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Just a reminder of the FT Rules
"Please post in a friendly, respectful, welcoming manner. 'Snarky,' unfriendly posts will not be allowed. If you don't have something constructive to contribute to a thread, please do not post."
Sep 12, 2020 | 8:00 am
#8
Join Date: Sep 2016
Location: Moscow
Programs: Marriott Titanium; Finnair Platinum
Posts: 133
If you pay for your second room then yes you should get the points for your second reservation, you can email Marriott back citing that you should be able to earn points on qualifying spending. Nights on the other hand, T&C quite clear on this it will be a no
Sep 12, 2020 | 9:28 am
#9
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Last month I had two different reservations at the same hotel. Four of the nights over lapped. I only got points for one stay so I submitted a request for missing nights and points. Marriott is telling me I can only earn for one stay. One reservation was for 14 nights and the other was for four nights. Both are under my name. The reply just doesnt sound correct.
Thank yo for your reply.
A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.
Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
this just doesnt make sense. They are two different reservation numbers. I want points and nights for both reservations. Ugh
Thank yo for your reply.
A Member can earn Points for up to three rooms and Nights for one room only. This is provided the Member personally occupies one room and pays for all three.
Since the stays overlap, you can only earn Nights for one room. Thus you earned 14 Nights instead of 14 + 4 nights.
this just doesnt make sense. They are two different reservation numbers. I want points and nights for both reservations. Ugh
Sep 12, 2020 | 10:35 am
#10
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Before saying that the OP should get points for both rooms, I'd want to carefully check whether the separate reservations and different stay dates make a difference. It doesn't sound like both rooms were on the same bill and, in fact, IIRC it's not clear either that the OP paid for both rooms. There could be some "technical" reasons for the OP not to receive points for the second room.
Sep 12, 2020 | 11:11 am
#12
Original Poster
Join Date: May 2013
Programs: Alaska Airlines 100K MVP, Oneworld Emerald, Marriott Titanium
Posts: 212
My goodness. My intention wasnt to complain. My frustration is that I didnt get points for both nights. They are two different reservations, two different rooms and two different invoices. I dont care about the nights.
The Marriott rep said I would receive points for both rooms, but I did not receive them. I was simply looking for FlyerTalk advice or productive opinions.
The Marriott rep said I would receive points for both rooms, but I did not receive them. I was simply looking for FlyerTalk advice or productive opinions.
Sep 12, 2020 | 12:24 pm
#13
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Join Date: Sep 2009
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Posts: 102,617
My goodness. My intention wasnt to complain. My frustration is that I didnt get points for both nights. They are two different reservations, two different rooms and two different invoices. I dont care about the nights.
The Marriott rep said I would receive points for both rooms, but I did not receive them. I was simply looking for FlyerTalk advice or productive opinions.
The Marriott rep said I would receive points for both rooms, but I did not receive them. I was simply looking for FlyerTalk advice or productive opinions.
Sep 12, 2020 | 12:47 pm
#14
Join Date: Feb 2006
Location: Cockeysville, MD
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Posts: 9,502
I thought you can earn points for three concurrent rooms in the same hotel-but elite nights for only one room. (Both with the old MR and now with Bonvoy.)