Two different [overlapping] reservations, points for only one
Nov 9, 2020 | 1:47 am
#31
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 3,237
I believe the issue is the shorter stay usually processed before the longer stays end.
For example 1st and longer stay : 1-20Nov
and 2nd and shorter stay are : 7-9 Nov
on 9Nov the system process the point n nights
then on 20Nov they recognise that there is an overlap reservation and reject the longer stay.
And for multiple room points, I usually booked them in 1 reservation or combine them when check in and put the entire charge on my personal room folio.
No issue so far with points earning.
For example 1st and longer stay : 1-20Nov
and 2nd and shorter stay are : 7-9 Nov
on 9Nov the system process the point n nights
then on 20Nov they recognise that there is an overlap reservation and reject the longer stay.
And for multiple room points, I usually booked them in 1 reservation or combine them when check in and put the entire charge on my personal room folio.
No issue so far with points earning.
Nov 10, 2020 | 2:42 pm
#32
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,519
It is, of course, a PITA but you can get this fixed if you kept your documentation and contact customer service. You shouldn't have to, but you do and if you persist then somebody will fix it for you eventually. I don't get too make incorrect posts but when they occur then I email the case with my folios and an description of what I expected to happen and eventually they reply and fix it.
Dec 22, 2020 | 9:01 am
#33
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
I have a similar issue coming up. I have a 7 night stay starting next week and ending after Jan 1. Depending on stays between now and then, I may find myself one night short of Titanium. If that's the case, I'd like to do a 1 night stay at another hotel in the midst of my 7 night stay. Based on what I've read, should I expect:
-The 1 night stay will post, because it is the first check-out day.
-The 7 night stay will not post, because the system will reject it after check-out because it sees a one night overlap.
-I can reach out to Marriott to rectify, will they credit me for 6 nights of the 7 night stay for 2021?? Or something else?
-The 1 night stay will post, because it is the first check-out day.
-The 7 night stay will not post, because the system will reject it after check-out because it sees a one night overlap.
-I can reach out to Marriott to rectify, will they credit me for 6 nights of the 7 night stay for 2021?? Or something else?
Dec 22, 2020 | 3:45 pm
#34
Join Date: Feb 2020
Programs: Marriott Bonvoy Titanium Elite
Posts: 1,852
You cannot earn extra elite nights for concurrent nights at different hotels, so why would you do this to try and earn Titanium? Just make your seven night stay a night longer, if you need an extra night to hit Titanium, assuming the eight nights would all fall within 2020.
Dec 22, 2020 | 3:55 pm
#35
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
.
You cannot earn extra elite nights for concurrent nights at different hotels, so why would you do this to try and earn Titanium? Just make your seven night stay a night longer, if you need an extra night to hit Titanium, assuming the eight nights would all fall within 2020.
You cannot earn extra elite nights for concurrent nights at different hotels, so why would you do this to try and earn Titanium? Just make your seven night stay a night longer, if you need an extra night to hit Titanium, assuming the eight nights would all fall within 2020.
Dec 22, 2020 | 5:14 pm
#36
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,404
If you need one additional night you will need it before your 7 night stay begins.
Dec 23, 2020 | 4:35 am
#37
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 794
If you need 7 nights to hit Titanium you need to do a night elsewhere before your 7 night stay starts. (6 nights are 2020, 1 night is 2021)
Dec 23, 2020 | 5:49 am
#38
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
Got it, for some reason I thought any nights in a reservation that ends in 2021 count towards 2021 elite qualifying. I think maybe Hyatt does it that way and in my head just assumed it was the same. As long at the first 6 nights count towards 2020, I won't need any additional nights. Thanks all!
Dec 1, 2022 | 5:46 am
#39
Join Date: Nov 2010
Location: NYC
Posts: 302
Hi, I had a 5 night stay from Nov 13-18 in one Marriott hotel and then had to travel for one night on Nov 14 in another Marriott hotel. Only the 1 night posted for nights and points. When I emailed customer service to get the 5 night to post instead they are telling me I wont get the night OR the points for the 1 night stay. I understand not getting the elite night credit but I thought you still can get the points for up to 3 rooms per night? Does it matter that they are two separate hotels? Is the customer service rep correct here?