How much does it cost a hotel to give 5K points to a guest?
Mar 17, 2020, 4:48 pm
#1
Original Poster
Join Date: Mar 2013
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How much does it cost a hotel to give 5K points to a guest?
Long story short, my friend stayed at a Marriott in Thailand recently and had a service recovery offer of 5K points for the fact that their coffee machine was filthy. (You don’t want to know.)
She is wondering if she should take the 5K points or press for more.
That got me thinking, how much does it actually cost a hotel to issue 5K points to a guest? I assume the hotel actually has to pay Marriott to issue those points?
She is wondering if she should take the 5K points or press for more.
That got me thinking, how much does it actually cost a hotel to issue 5K points to a guest? I assume the hotel actually has to pay Marriott to issue those points?
Mar 17, 2020, 4:50 pm
#2
Join Date: Feb 2020
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Posts: 111
That's a good question. I recently complained about a terrible stay at a certain Category 8 hotel. We got refunded 100,000 points, I wonder how much the hotel or company had to pay for that.
Mar 17, 2020, 8:23 pm
#8
Join Date: Feb 2009
Posts: 3,738
I will say that back in the SPG days if you contacted corporate to file a complaint here was a fine imposed to the offending hotel. I think there was a fine for having a customer open up a complaint against your hotel and then another fine if they found out that the hotel was aware of the issue and didn't fully resolve the legit complaint (feel free to correct me if I'm wrong here). Those fines more than likely would be higher than what they'd have to pay to purchase those points to give to you.
Mar 17, 2020, 9:39 pm
#10
Join Date: Dec 2018
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I will say that back in the SPG days if you contacted corporate to file a complaint here was a fine imposed to the offending hotel. I think there was a fine for having a customer open up a complaint against your hotel and then another fine if they found out that the hotel was aware of the issue and didn't fully resolve the legit complaint (feel free to correct me if I'm wrong here). Those fines more than likely would be higher than what they'd have to pay to purchase those points to give to you.
Mar 17, 2020, 11:13 pm
#11
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Mar 18, 2020, 7:34 am
#13
Join Date: Aug 2007
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What if someone is trying to do the math in their home currency? How many steps would they need to do? Would they first change the cost per point to local or first do the math for the total cost and then convert? 
Hint ... see the smiley face on my post.
Hint ... see the smiley face on my post.
Mar 18, 2020, 9:54 am
#15
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