Originally Posted by Astrophsx

I will say that back in the SPG days if you contacted corporate to file a complaint here was a fine imposed to the offending hotel. I think there was a fine for having a customer open up a complaint against your hotel and then another fine if they found out that the hotel was aware of the issue and didn't fully resolve the legit complaint (feel free to correct me if I'm wrong here). Those fines more than likely would be higher than what they'd have to pay to purchase those points to give to you.