Mar 6, 2020, 5:22 am
Last edit by: hhoope01
This is the consolidated Marriott related Coronavirus Discussion thread. For general travel related Coronvirus discussions/information check out the newly created Coronvirus and Travel forum.
Marriott has released an official statement concerning the Coronavirus: https://marriott-re-2019ncovc.com/ See post #116 (thanks Intl359Widget) in this thread for more details.
Marriott has released an official statement concerning the Coronavirus: https://marriott-re-2019ncovc.com/ See post #116 (thanks Intl359Widget) in this thread for more details.
Marriott-specific Coronavirus Discussion Thread
Jul 24, 2020, 12:32 pm
#601
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Just came across something weird. I have an August Lux collection reservation that has a two week cancellation policy. But at the top of the reservation confirmation there is a link to the Marriott COVID cancellation policy which is here https://marriott-re-2019ncovc.com/ so a 24 hour cancellation policy.
Looking on the current Marriott.com website, there is no mention of COVID on the front page. So I rang up Titanium reservations to ask about the discrepancy, and they said there is no longer any COVID cancellation policy. They could not explain the discrepancy I was seeing. Then I called up the hotel directly and they said I could cancel within 24 hour, no problem. Hmmmm.
Looking on the current Marriott.com website, there is no mention of COVID on the front page. So I rang up Titanium reservations to ask about the discrepancy, and they said there is no longer any COVID cancellation policy. They could not explain the discrepancy I was seeing. Then I called up the hotel directly and they said I could cancel within 24 hour, no problem. Hmmmm.
Jul 24, 2020, 1:03 pm
#602
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Just came across something weird. I have an August Lux collection reservation that has a two week cancellation policy. But at the top of the reservation confirmation there is a link to the Marriott COVID cancellation policy which is here https://marriott-re-2019ncovc.com/ so a 24 hour cancellation policy.
Looking on the current Marriott.com website, there is no mention of COVID on the front page. So I rang up Titanium reservations to ask about the discrepancy, and they said there is no longer any COVID cancellation policy. They could not explain the discrepancy I was seeing. Then I called up the hotel directly and they said I could cancel within 24 hour, no problem. Hmmmm.
Looking on the current Marriott.com website, there is no mention of COVID on the front page. So I rang up Titanium reservations to ask about the discrepancy, and they said there is no longer any COVID cancellation policy. They could not explain the discrepancy I was seeing. Then I called up the hotel directly and they said I could cancel within 24 hour, no problem. Hmmmm.
Jul 24, 2020, 1:04 pm
#603
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Just came across something weird. I have an August Lux collection reservation that has a two week cancellation policy. But at the top of the reservation confirmation there is a link to the Marriott COVID cancellation policy which is here https://marriott-re-2019ncovc.com/ so a 24 hour cancellation policy.
Looking on the current Marriott.com website, there is no mention of COVID on the front page. So I rang up Titanium reservations to ask about the discrepancy, and they said there is no longer any COVID cancellation policy. They could not explain the discrepancy I was seeing. Then I called up the hotel directly and they said I could cancel within 24 hour, no problem. Hmmmm.
Looking on the current Marriott.com website, there is no mention of COVID on the front page. So I rang up Titanium reservations to ask about the discrepancy, and they said there is no longer any COVID cancellation policy. They could not explain the discrepancy I was seeing. Then I called up the hotel directly and they said I could cancel within 24 hour, no problem. Hmmmm.
https://thepointsguy.com/news/marrio...nning-in-july/
Jul 24, 2020, 1:09 pm
#604
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Jul 24, 2020, 2:00 pm
#605
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Yeah, but look at the exclusions, specifically, this one:
They're basically allowing properties to opt out completely simply by offering rates with more restrictive rules. I'm seeing this all over the place with Marriott properties now.
If 24 hour cancellation is important, suggest booking Hilton or Hyatt.
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
If 24 hour cancellation is important, suggest booking Hilton or Hyatt.
Jul 30, 2020, 11:32 am
#606
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Just a bump to say that Marriott updated https://marriott-re-2019ncovc.com/
They added a line about the new face covering policy. But the COVID cancellation policy is still in place.
They added a line about the new face covering policy. But the COVID cancellation policy is still in place.
Dec 7, 2020, 12:21 am
#607
Join Date: Nov 2011
Posts: 6,385
I'm looking at the W South Beach for New Years. They have a 14 day cancellation policy and crazy deposit amount for points reservations. I know it's peak season, but in light of covid (if you get sick, or there are travel issues for non-us residents) and the surrounding circumstances it seems pretty insensitive. Is such a deposit amount even allowed on points stays? Perhaps I'm wrong and it's allowed, but distasteful for sure.
Holding Your Reservation
- We will need a credit card prepayment to reserve your room. To ensure that you receive this special rate, we will charge your credit card a prepayment of 2804.40 USD when you make your reservation.
Cancelling Your Reservation
- Changes to your reservation are not permitted. Please note that you may cancel your reservation for no charge before 11:59 PM local hotel time on December 16, 2020.
- lease note that your prepayment for this special rate is non-refundable after published cancellation date
Dec 7, 2020, 5:50 am
#608
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 381
I'm looking at the W South Beach for New Years. They have a 14 day cancellation policy and crazy deposit amount for points reservations. I know it's peak season, but in light of covid (if you get sick, or there are travel issues for non-us residents) and the surrounding circumstances it seems pretty insensitive. Is such a deposit amount even allowed on points stays? Perhaps I'm wrong and it's allowed, but distasteful for sure.
Dec 18, 2020, 5:44 pm
#609
Join Date: Jan 2008
Posts: 3,946
Marriott International announces COVID-19 testing availability
Maybe this is the best thread to post this.
Marriott International announces COVID-19 testing availability (eturbonews.com)
Marriott International announces COVID-19 testing availability (eturbonews.com)
Dec 21, 2020, 6:33 am
#610
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Interesting. Useful if you are considering a convention in the next few months until the vaccine is in widespread use, which I doubt many are considering.
Jan 26, 2021, 7:32 am
#611
Join Date: Jan 2008
Posts: 3,946
Marriott CEO talks to Uber CEO