Montcalm East, Autograph Collection (was M by Montcalm) London, UK [Master Thread]
Jul 18, 2022, 2:20 pm
#16
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Join Date: Aug 2007
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I stayed here a few weeks ago. It was a smooth checkin process, my SNA for the Junior Suite got processed, cocktail at the bar was fine, the breakfast buffet was solid if not Asian-style overwhelming, and I’d definitely use a 50k FNC to stay here again if the opportunity presented itself.
Bathroom had heated floors in spots, it seemed.
Alcove with sofa
View out over London
Bathroom had heated floors in spots, it seemed.
Alcove with sofa
View out over London
Jul 18, 2022, 5:26 pm
#17
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Jul 18, 2022, 5:30 pm
#18
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
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Posts: 20,391
Sep 28, 2022, 1:08 pm
#20
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
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Posts: 20,391
I didn't make the pool. The breakfast buffet is fine, but frankly it didn't stop me from going to Dishoom for chai after breakfast, and frankly the breakfasts at Dishoom are better (and not terribly expensive).
Dec 27, 2022, 12:04 pm
#21
Join Date: Feb 2020
Location: USA
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An interesting property that was incredibly boosted by one of the best beds I have experienced in a hotel in a long time - this was Ritz+ level (seriously) - here are my pros, cons, and photos of Montcalm East:
Pros:
Photos:
Pros:
- Upgraded to a top-floor Sky High Double (which is one queen bed) - it seemed like one junior suite was available online, but who knows what floor it was on - the property also appeared to be very busy
- Bed was absolutely wonderful - some of the most plush covers I have seen coupled with a plush mattress and plush, non-lumpy pillows (I slept wonderfully) - as mentioned before, this is a Ritz level bed
- Carpets were quite soft and plush
- Comfy furniture, such as the chair
- Delivered a nice welcome gift of a brownie (very fudgy)
- Nice view out towards the northern side of the city from cool angled windows
- Offered late checkout proactively - no issue with 4 PM
- Really nice smelling toiletries (vanilla and orange) in the shower
- Nice selection of international outlets
- Elite breakfast is the full buffet (though, I have some complaints)
- The property damaged my credit card by leaving a gash in it and the chip after shoving it into a faulty machine (surprisingly, it still worked in another machine, but I have already ordered a replacement)
- Some odd service comments from the front desk - they seemed to think staying one night at a different hotel every night was odd (didn't ask for their opinions as I just answered why I was only staying one night when they asked) and a different agent seemed concerned that I was checking out at 12:30 PM (I wanted to head to my next hotel before it got dark)
- Shower pressure was pretty paltry from the rainfall head, and the wand couldn't be raised high enough to be usable as a replacement
- No Internet TV OS
- Breakfast food quality was so-so, and the service was bizarre with trying to order eggs from the kitchen - they told me to go to a server, then the server told me to go to the kitchen - the coffee on the buffet was also poor quality (I saw many ordering cappuccinos, but I couldn't get a server to ask (the whole egg thing had thrown me off), and I wasn't sure if they were included)
Photos: