FlyerTalk Forums - View Single Post - Montcalm East, Autograph Collection (was M by Montcalm) London, UK [Master Thread]
Old Dec 27, 2022 | 12:04 pm
  #21  
ElevatorEnthusiast
500k
50 Countries Visited
100 Nights
5 Years on Site
 
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), IHG Plat (CC), UA (*G) Gold, AA Plat (OWS)
Posts: 9,971
An interesting property that was incredibly boosted by one of the best beds I have experienced in a hotel in a long time - this was Ritz+ level (seriously) - here are my pros, cons, and photos of Montcalm East:

Pros:
  • Upgraded to a top-floor Sky High Double (which is one queen bed) - it seemed like one junior suite was available online, but who knows what floor it was on - the property also appeared to be very busy
  • Bed was absolutely wonderful - some of the most plush covers I have seen coupled with a plush mattress and plush, non-lumpy pillows (I slept wonderfully) - as mentioned before, this is a Ritz level bed
  • Carpets were quite soft and plush
  • Comfy furniture, such as the chair
  • Delivered a nice welcome gift of a brownie (very fudgy)
  • Nice view out towards the northern side of the city from cool angled windows
  • Offered late checkout proactively - no issue with 4 PM
  • Really nice smelling toiletries (vanilla and orange) in the shower
  • Nice selection of international outlets
  • Elite breakfast is the full buffet (though, I have some complaints)
Cons:
  • The property damaged my credit card by leaving a gash in it and the chip after shoving it into a faulty machine (surprisingly, it still worked in another machine, but I have already ordered a replacement)
  • Some odd service comments from the front desk - they seemed to think staying one night at a different hotel every night was odd (didn't ask for their opinions as I just answered why I was only staying one night when they asked) and a different agent seemed concerned that I was checking out at 12:30 PM (I wanted to head to my next hotel before it got dark)
  • Shower pressure was pretty paltry from the rainfall head, and the wand couldn't be raised high enough to be usable as a replacement
  • No Internet TV OS
  • Breakfast food quality was so-so, and the service was bizarre with trying to order eggs from the kitchen - they told me to go to a server, then the server told me to go to the kitchen - the coffee on the buffet was also poor quality (I saw many ordering cappuccinos, but I couldn't get a server to ask (the whole egg thing had thrown me off), and I wasn't sure if they were included)
Overall, as the cheapest hotel I have tried in London so far, I would definitely consider returning for the bed alone - it was that good.

Photos:


























ElevatorEnthusiast is online now