Marriott Reservations Incorrect Information
Nov 25, 2019 | 9:16 pm
#16
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Do nothing. You have spoken with Marriott, been advised that you will be contacted within 24 hours to discuss a reservation which is not until January. Wait and see what happens.
While the agent gave incorrect advice, you also called and asked a question which was clearly answered in the terms of your booking. Thus, be pleased if Marriott reinstates your original reservation at the original rate, ecstatic if the lower rate is honored, and chalk it up if you are SOL.
While the agent gave incorrect advice, you also called and asked a question which was clearly answered in the terms of your booking. Thus, be pleased if Marriott reinstates your original reservation at the original rate, ecstatic if the lower rate is honored, and chalk it up if you are SOL.
Nov 26, 2019 | 2:54 am
#17
Original Poster
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Gold, AF/KL Silver, Swiss Railway
Posts: 799
I have received an email this morning, which apologized for the incorrect action taken by the reservations agent.
In addition, the original reservation, which was incorrectly cancelled, will be refunded in full.
I have thanked Marriott Elite Services and the hotel, which also reached out to me.
In addition, the original reservation, which was incorrectly cancelled, will be refunded in full.
I have thanked Marriott Elite Services and the hotel, which also reached out to me.