Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Gold, AF/KL Silver, Swiss Railway
Posts: 799
I have received an email this morning, which apologized for the incorrect action taken by the reservations agent.
In addition, the original reservation, which was incorrectly cancelled, will be refunded in full.
I have thanked Marriott Elite Services and the hotel, which also reached out to me.