Billed $130 for replacing bedding for a tiny stain.
Nov 8, 2019, 6:31 am
#1
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Billed $130 for replacing bedding for a tiny stain.
My friend (platinum) is staying in a Marriott hotel. I am not publishing which property yet.
He has accidentally dropped a small (smaller than a coin) bed, which left a stain on a pillow case, because of a medical condition. The hotel charged $130 to replace it - even when he said he is ok for it be just cleaned.
Is this a common practice? Is it very hard to clean linens industrially?
He has accidentally dropped a small (smaller than a coin) bed, which left a stain on a pillow case, because of a medical condition. The hotel charged $130 to replace it - even when he said he is ok for it be just cleaned.
Is this a common practice? Is it very hard to clean linens industrially?
Nov 8, 2019, 6:53 am
#2
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It sounds like it was associated with body fluids. My guess-and its only a guess-is that they replaced the pillow. Much more difficult to clean if something gets in the filling-and makes more sense with the cost.
Nov 8, 2019, 6:58 am
#3
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For a pillow? How much does the same pillow cost in Marriott shop?
Nov 8, 2019, 7:04 am
#4
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Nov 8, 2019, 7:41 am
#5
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I pretty much stopped at this point. Unless you were there and saw it yourself, this thread relies on your friend's subjective evaluation of the stain as he related it to you. This problem just reared its head in another thread, too.
Post a photo of the stain, and then we'll talk.
Post a photo of the stain, and then we'll talk.
Nov 8, 2019, 8:09 am
#8
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If this was a bodily fluid and the "friend" identified it as such, I am certain that property disposed of the item. Cleaning it with anything else is out of the question.
Seems to be quite reasonable to impose a charge. Not sure who else would be responsible. C
Whether the specific amount is reasonable is up for debate. If the friend believes it to be excessive, he should raise that with a manager while he is still at the property.
But, as others note, this whole thing seems to be a game of telephone. Missing lots of detail which may be important.
Seems to be quite reasonable to impose a charge. Not sure who else would be responsible. C
Whether the specific amount is reasonable is up for debate. If the friend believes it to be excessive, he should raise that with a manager while he is still at the property.
But, as others note, this whole thing seems to be a game of telephone. Missing lots of detail which may be important.
Nov 8, 2019, 8:27 am
#11
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He is a fellow FTer but he feels embarrassed to contest it. We did try to rationalise it before posting.
I (a lifetime Titanium) have seen blood stain at Westin Times Square. They were indifferent. “Oh really? We’ll replace it.” That was all they offered to do.
What is the standard and what shall we expect?
I (a lifetime Titanium) have seen blood stain at Westin Times Square. They were indifferent. “Oh really? We’ll replace it.” That was all they offered to do.
What is the standard and what shall we expect?
Nov 8, 2019, 8:28 am
#12
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I pretty much stopped at this point. Unless you were there and saw it yourself, this thread relies on your friend's subjective evaluation of the stain as he related it to you. This problem just reared its head in another thread, too.
Post a photo of the stain, and then we'll talk.
Post a photo of the stain, and then we'll talk.
Nov 8, 2019, 8:37 am
#13
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Well, since Mr. Vker declined my invitation to post a photo, I'm guessing....If your friend declines to post a photo or provide more details, that makes it significantly harder for me to credit what he says.
Nov 8, 2019, 8:58 am
#15
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