Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Billed $130 for replacing bedding for a tiny stain.

Billed $130 for replacing bedding for a tiny stain.

Old Nov 8, 19, 7:31 am
  #1  
Original Poster
 
Join Date: Apr 2008
Location: Asia
Programs: Yes
Posts: 659
Billed $130 for replacing bedding for a tiny stain.

My friend (platinum) is staying in a Marriott hotel. I am not publishing which property yet.

He has accidentally dropped a small (smaller than a coin) bed, which left a stain on a pillow case, because of a medical condition. The hotel charged $130 to replace it - even when he said he is ok for it be just cleaned.

Is this a common practice? Is it very hard to clean linens industrially?
SKRan is offline  
Old Nov 8, 19, 7:53 am
  #2  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,565
It sounds like it was associated with body fluids. My guess-and its only a guess-is that they replaced the pillow. Much more difficult to clean if something gets in the filling-and makes more sense with the cost.
Mr. Vker is offline  
Old Nov 8, 19, 7:58 am
  #3  
Original Poster
 
Join Date: Apr 2008
Location: Asia
Programs: Yes
Posts: 659
Originally Posted by Mr. Vker View Post
It sounds like it was associated with body fluids. My guess-and its only a guess-is that they replaced the pillow. Much more difficult to clean if something gets in the filling-and makes more sense with the cost.
For a pillow? How much does the same pillow cost in Marriott shop?
SKRan is offline  
Old Nov 8, 19, 8:04 am
  #4  
 
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 5,934
Originally Posted by SKRan View Post
How much does the same pillow cost in Marriott shop?
$79.50 - $89.50
https://www.shopmarriott.com/product...arriott-pillow
aaupgrade is offline  
Old Nov 8, 19, 8:41 am
  #5  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,535
Originally Posted by SKRan View Post
My friend (platinum) is staying in a Marriott hotel.
I pretty much stopped at this point. Unless you were there and saw it yourself, this thread relies on your friend's subjective evaluation of the stain as he related it to you. This problem just reared its head in another thread, too.

Post a photo of the stain, and then we'll talk.
Dr. HFH is offline  
Old Nov 8, 19, 9:03 am
  #6  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,565
Originally Posted by Dr. HFH View Post
Post a photo of the stain, and then we'll talk.
No thanks.
lbbzman, bbbb, KRSW and 6 others like this.
Mr. Vker is offline  
Old Nov 8, 19, 9:06 am
  #7  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 41,996
What's with these "my friend says . . ." threads?

We should just boycott these rather than taking the bait.
lbbzman, Dr. HFH, arlflyer and 5 others like this.
Kacee is offline  
Old Nov 8, 19, 9:09 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 43,351
If this was a bodily fluid and the "friend" identified it as such, I am certain that property disposed of the item. Cleaning it with anything else is out of the question.

Seems to be quite reasonable to impose a charge. Not sure who else would be responsible. C

Whether the specific amount is reasonable is up for debate. If the friend believes it to be excessive, he should raise that with a manager while he is still at the property.

But, as others note, this whole thing seems to be a game of telephone. Missing lots of detail which may be important.
nancypants likes this.
Often1 is offline  
Old Nov 8, 19, 9:20 am
  #9  
 
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 3,226
I would advise your friend not to pay it.
warakorn is offline  
Old Nov 8, 19, 9:24 am
  #10  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, Germany; Toronto, Canada; and SW Florida, USA
Programs: UA 1K, BA Gold, Hyatt Globalist, and assorted others
Posts: 23,142
Your ‘friend’ dropped a small bed???
Redhead, Tanic, flyerCO and 8 others like this.
LondonElite is offline  
Old Nov 8, 19, 9:27 am
  #11  
Original Poster
 
Join Date: Apr 2008
Location: Asia
Programs: Yes
Posts: 659
He is a fellow FTer but he feels embarrassed to contest it. We did try to rationalise it before posting.

I (a lifetime Titanium) have seen blood stain at Westin Times Square. They were indifferent. “Oh really? We’ll replace it.” That was all they offered to do.

What is the standard and what shall we expect?
SKRan is offline  
Old Nov 8, 19, 9:28 am
  #12  
Original Poster
 
Join Date: Apr 2008
Location: Asia
Programs: Yes
Posts: 659
Originally Posted by Dr. HFH View Post
I pretty much stopped at this point. Unless you were there and saw it yourself, this thread relies on your friend's subjective evaluation of the stain as he related it to you. This problem just reared its head in another thread, too.

Post a photo of the stain, and then we'll talk.
No. Sorry.
SKRan is offline  
Old Nov 8, 19, 9:37 am
  #13  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,535
Originally Posted by SKRan View Post
He is a fellow FTer but he feels embarrassed to contest it.
Well, since Mr. Vker declined my invitation to post a photo, I'm guessing....
Originally Posted by Mr. Vker View Post
No thanks.
If your friend declines to post a photo or provide more details, that makes it significantly harder for me to credit what he says.
Dr. HFH is offline  
Old Nov 8, 19, 9:44 am
  #14  
 
Join Date: Jan 2008
Location: Plum Nelly
Programs: Marriott Bonvoy, Delta Sky Miles, and S&H Green Stamps
Posts: 599
$130 sounds like a light sentence. Imagine the cost to Marriot if this tiny stain had later been found by an FTer?
Andykh likes this.
Old Hickory is offline  
Old Nov 8, 19, 9:58 am
  #15  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,565
Originally Posted by Dr. HFH View Post
Well, since Mr. Vker declined my invitation to post a photo, I'm guessing....If your friend declines to post a photo or provide more details, that makes it significantly harder for me to credit what he says.

I have a friend who doesn't want to see the photo either.
dgreen12, Tanic, kilo and 8 others like this.
Mr. Vker is offline  

Thread Tools
Search this Thread