Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Feb 2, 2021, 8:11 pm
#811
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,114
So for Cat. 4 or Cat. 5 it is advantageous (versus redeeming four days worth of points) to redeem a Travel Package even if only staying five days?
I haven't done a travelling package since 2016 (SAN) and 2017 (WAS). I really liked getting those UA miles then!
I haven't done a travelling package since 2016 (SAN) and 2017 (WAS). I really liked getting those UA miles then!
Feb 2, 2021, 9:16 pm
#812
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
Sorry I have only done the calculations for 7 nights not 5. The 7 night also included the free 5th night.
Feb 3, 2021, 1:29 am
#813
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,062
Leaving aside the fact that most airline miles aren't worth the 60k --> 25k ratio, you'd be better off with a 5, 10 or 15 night award stay than a 7 nighter.
If you absolutely MUST stay one week in the same place with all nights peak award pricing and you are short of miles to take the whole family, then a Travel Package is at least relatively straightforward and not disastrously value-destroying...
Feb 3, 2021, 7:32 am
#814
Join Date: May 1998
Posts: 6,790
I've never been able to use them in the past, didn't need the airline miles and normally would just take advantage of the get 1 night free with 4 nights action. I am trying to do a 7 night stay in germany, 4 in Munich and 3 in Berlin and use the miles as well. I called the desk and they said that the travel package could only be used at one location. I can swear that I read amazing stories here about how people have used them to bounce over all the islands in HI. So did something change and I just missed it? Or is this a case of the I should have trusted my spidey senses, hung up and called again to speak with someone more knowledgeable.
Thanks in advance,
Glen.
Thanks in advance,
Glen.
It would really be nice if they'd offer such packages again.
Feb 8, 2021, 1:29 pm
#817
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,524
Those were never meant to be available to the general public, only Marriott Vacation Club owners (even though I know a lot of people managed to get them). I think Marriott cracked down on that so perhaps you need to go through MVC website, or call in to request them.
Feb 8, 2021, 3:14 pm
#819
Suspended
Join Date: Jan 2007
Programs: AA EXP,MR PP,Hyatt Diam, SPG Plat,PC Plat, HH Gold, National EE
Posts: 791
Cant attach my cat 1-5 travel package
Just curious if anyone else went through this. Basically after 20 phone calls it became clear that the system was not allowing my travel.package to be attached to a reservation. The csr resolution team came.up with the idea to cancel out.my package and give me points to make up for it and use the points for my upcoming res. All that happened is they added a bunch of points and deducted them so I gained nothing and my reservation still shows that I need addl points... After weeks of reaching out all I'm getting is crickets. So o have no travel.package and no Marriott points in lieu of.it. It's not like this a missing 500 points welcome gift thing, this is over 100k points I'm missing. Not sure what else to do at this point
Feb 8, 2021, 4:23 pm
#820
Join Date: Dec 2007
Location: SFO
Posts: 4,921
Just curious if anyone else went through this. Basically after 20 phone calls it became clear that the system was not allowing my travel.package to be attached to a reservation. The csr resolution team came.up with the idea to cancel out.my package and give me points to make up for it and use the points for my upcoming res. All that happened is they added a bunch of points and deducted them so I gained nothing and my reservation still shows that I need addl points... After weeks of reaching out all I'm getting is crickets. So o have no travel.package and no Marriott points in lieu of.it. It's not like this a missing 500 points welcome gift thing, this is over 100k points I'm missing. Not sure what else to do at this point
Feb 8, 2021, 5:22 pm
#821
Suspended
Join Date: Jan 2007
Programs: AA EXP,MR PP,Hyatt Diam, SPG Plat,PC Plat, HH Gold, National EE
Posts: 791
Reached out to lurkers last week again, still no response. My res shows no certificate from points attached, and I confirmed that with Marriotr reservations- wants me to attach certificate after I have 150000 points in my acct. Really happy this is my last travel certificate and that I'm never ordering another one.
Feb 8, 2021, 8:05 pm
#822
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,100
Reached out to lurkers last week again, still no response. My res shows no certificate from points attached, and I confirmed that with Marriotr reservations- wants me to attach certificate after I have 150000 points in my acct. Really happy this is my last travel certificate and that I'm never ordering another one.
Thank you for your feedback and we apologize that your private message was not attended to last week. We believe that the issue has been resolved.
Please feel free to include Marriott Bonvoy Lurker, Marriott Bonvoy Lurker II and Marriott Bonvoy Lurker III in your private messages if you need any further assistance from us. This will ensure that no messages are being left out.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Mar 9, 2021, 12:17 am
#823
Join Date: Aug 2019
Posts: 18
Travel Package 7 Night Voucher Cat 5
I currently have a Category 5 voucher from the old travel packages that was converted to the new packages. It is set to expire in August of this year so i'm looking at possibilities for bookings. I know Marriott introduced the off-peak points pricing recently. For my specific property, I noticed i'm getting a PointSaver rate of 35k for Mon-Thursday and 45k for Friday--Sunday. The total point value is 240k for 7 nights (it appears to taking off one night for the fifth free night on the website). Based on this, I don't believe there is anyway to use a Category 5 voucher to book a Category 6 hotel through some method. However, I just want to confirm if there isn't some way to make this work through Marriott.
Mar 9, 2021, 1:15 am
#824
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
I currently have a Category 5 voucher from the old travel packages that was converted to the new packages. It is set to expire in August of this year so i'm looking at possibilities for bookings. I know Marriott introduced the off-peak points pricing recently. For my specific property, I noticed i'm getting a PointSaver rate of 35k for Mon-Thursday and 45k for Friday--Sunday. The total point value is 240k for 7 nights (it appears to taking off one night for the fifth free night on the website). Based on this, I don't believe there is anyway to use a Category 5 voucher to book a Category 6 hotel through some method. However, I just want to confirm if there isn't some way to make this work through Marriott.
Mar 9, 2021, 7:13 am
#825
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,524
I currently have a Category 5 voucher from the old travel packages that was converted to the new packages. It is set to expire in August of this year so i'm looking at possibilities for bookings. I know Marriott introduced the off-peak points pricing recently. For my specific property, I noticed i'm getting a PointSaver rate of 35k for Mon-Thursday and 45k for Friday--Sunday. The total point value is 240k for 7 nights (it appears to taking off one night for the fifth free night on the website). Based on this, I don't believe there is anyway to use a Category 5 voucher to book a Category 6 hotel through some method. However, I just want to confirm if there isn't some way to make this work through Marriott.
