Is there a status requirement, such as Titanium Elite or Platinum Elite, for eligibility to order a travel package?
If so, I will put that into the thread wiki-post, as there is currently no mention of it. |
Originally Posted by SPN Lifer
(Post 33103247)
Is there a status requirement, such as Titanium Elite or Platinum Elite, for eligibility to order a travel package?
If so, I will put that into the thread wiki-post, as there is currently no mention of it. |
In order to make sure my last travel certificate got used, I have made numerous reservations. Due to hotel and border closures I have needed to change plans several times. Until recently, my last certificate had been attached to a European hotel reservation. Since that trip seems unlikely before August 1, I decided to use the certificate domestically. I called the Titanium number to request that the certificate be detached from the reservation before cancelling it. Although I explained why the certificate needed to be removed first, the agent cancelled the reservation with the certificate still attached.
I have been trying to get the certificate reissued. On my second call, the agent kept repeating that the certificate had already been extended so many times that she was unable to help me herself. The only extensions to this certificate were due to either the conversion from old certificates to new ones or extensions due to Covid. Although I have a case number from a prior call, so far nothing has been replaced. The last agent I spoke with was adamant that there would be no more extensions of any travel or credit card certificates. Although I wouldn't be too surprised if the certificates weren't extended, I believe it would be a big mistake not to extend the credit card ones. |
Originally Posted by rny321
(Post 33121980)
In order to make sure my last travel certificate got used, I have made numerous reservations. Due to hotel and border closures I have needed to change plans several times. Until recently, my last certificate had been attached to a European hotel reservation. Since that trip seems unlikely before August 1, I decided to use the certificate domestically. I called the Titanium number to request that the certificate be detached from the reservation before cancelling it. Although I explained why the certificate needed to be removed first, the agent cancelled the reservation with the certificate still attached.
I have been trying to get the certificate reissued. On my second call, the agent kept repeating that the certificate had already been extended many time that she was unable to help me herself. The only extensions to this certificate were due to either the conversion from old certificates to new ones or extensions due to Covid. Although I have a case number from a prior call, so far nothing has been replaced. The last agent I spoke with was adamant that there would be no more extensions of any travel or credit card certificates. Although I wouldn't be too surprised if the certificates weren't extended, I believe it would be a big mistake not to extend the credit card ones. |
Originally Posted by dkerr
(Post 33122711)
Try sending a private message to the Marriott Bonvoy Lurker here on Flyertalk.
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I really wish Marriott would either train their agents on how to deal with certs, or make their systems easier to use by these under-skilled agents.
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Originally Posted by goodeats21
(Post 33123178)
I really wish Marriott would either train their agents on how to deal with certs, or make their systems easier to use by these under-skilled agents.
in reality, Marriott did train their agents to say no to additional extensions and made the system harder for them to extend (obviously there are agents that are friendlier to that request than others). That is why we have people reporting it’s hard to get extended. now if the cert is lost in space due to cancellation of reservation and never returned to the account, if Marriott has to reissue the cert in order for it to return to the members account, and by that the cert gets extended, so be it. |
Originally Posted by myperks
(Post 33123268)
translation: I really wish Marriott would just allow agents to extend whatever the members are requesting.
in reality, Marriott did train their agents to say no to additional extensions and made the system harder for them to extend (obviously there are agents that are friendlier to that request than others). That is why we have people reporting it’s hard to get extended. now if the cert is lost in space due to cancellation of reservation and never returned to the account, if Marriott has to reissue the cert in order for it to return to the members account, and by that the cert gets extended, so be it. Marriott agents are woefully trained in certificates. Every time I have a reservation involving the TP certificate, it is done incorrectly, points are taken out of my account, and it is a pain to get fixed. And these are Ambassador agents, if that even means anything any more. |
Originally Posted by myperks
(Post 33123268)
translation: I really wish Marriott would just allow agents to extend whatever the members are requesting.
in reality, Marriott did train their agents to say no to additional extensions and made the system harder for them to extend (obviously there are agents that are friendlier to that request than others). That is why we have people reporting it’s hard to get extended. now if the cert is lost in space due to cancellation of reservation and never returned to the account, if Marriott has to reissue the cert in order for it to return to the members account, and by that the cert gets extended, so be it. |
Originally Posted by goodeats21
(Post 33123406)
Actually, my comment has nothing to do with getting a certificate expiration extended. Don't assume things that I did not write.
Marriott agents are woefully trained in certificates. Every time I have a reservation involving the TP certificate, it is done incorrectly, points are taken out of my account, and it is a pain to get fixed. And these are Ambassador agents, if that even means anything any more. |
I’m sure Marriott (and members as well) will be glad that these old TPs history soon.
Originally Posted by rny321
(Post 33123428)
I wasn't expecting an extension due to the cancellation. I was simply looking for a replacement with the original expiration date. Since I have credit card award nights as well as this certificate, I would be pleased if an extension is granted.
Originally Posted by rny321
(Post 33123455)
Due to the difficulty I've experienced in the past when someone at Marriott cancels a reservation without honoring my request to remove the attached certificate, I considered taking the points instead of trying to get the certificate replaced.
Originally Posted by goodeats21
(Post 33123406)
Actually, my comment has nothing to do with getting a certificate expiration extended. Don't assume things that I did not write.
Marriott agents are woefully trained in certificates. Every time I have a reservation involving the TP certificate, it is done incorrectly, points are taken out of my account, and it is a pain to get fixed. And these are Ambassador agents, if that even means anything any more. |
Originally Posted by myperks
(Post 33123485)
so did you ultimately get your cert back? The residual on these are almost nothing. |
Originally Posted by rny321
(Post 33123536)
I am waiting on a response to the case opened by one of the reps, so nothing back yet. It was a Cat 6 and 165K in points were refunded.
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Originally Posted by myperks
(Post 33123592)
wait... you got a cat 6 TP refunded and received 165k refunded as a residual? That’s impressive. Thought these had almost no residual value when refunded.
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Originally Posted by rny321
(Post 33123612)
The refund must have been based on the old certificate value. An old Cat 9 (new Cat 6) could have been refunded for the base level of 45K for an old Cat 5 (new Cat 4) plus 120K for the higher category.
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