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Old Aug 14, 2019 | 9:12 am
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fujiteam
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On-site Laundry
What does 'on-site laundry' mean on a hotel website? I booked five nights at AC Capetown on points. They tell me they have no onsite facilities and I can send out dry cleaning, $4usd/underware. I have been anticipating doing laundry on-site. The manager was not helpful besides telling me my interpretation was wrong.

Also no free breakfast for gold when staying on points?
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Old Aug 14, 2019 | 9:28 am
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Beltway2A
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Originally Posted by fujiteam
What does 'on-site laundry' mean on a hotel website? I booked five nights at AC Capetown on points. They tell me they have no onsite facilities and I can send out dry cleaning, $4usd/underware. I have been anticipating doing laundry on-site. The manager was not helpful besides telling me my interpretation was wrong.
I take the "laundry on-site" listed in the "Services & Amenities" section of a Marriott hotel's website to indicate that the hotel offers an in-house laundry service. I find that hotels that offer self-service laundry indicate " Laundry on-site, coin operated" and those who have to send laundry off-site use the term "valet."

Also no free breakfast for gold when staying on points?
No Marriott hotel is obligated to offer free breakfast for golds, and the 25 night/year level of both pre-merger SPG and Marriott did not offer a breakfast benefit.
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Old Aug 14, 2019 | 9:53 am
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fujiteam
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Originally Posted by Beltway2A
I take the "laundry on-site" listed in the "Services & Amenities" section of a Marriott hotel's website to indicate that the hotel offers an in-house laundry service. I find that hotels that offer self-service laundry indicate " Laundry on-site, coin operated" and those who have to send laundry off-site use the term "valet."
OK, so the separate line item for "Valet dry-cleaning" and the absence of "coin operated" can be future tip offs. Thank you
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Old Aug 14, 2019 | 10:00 am
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Beltway2A
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Originally Posted by fujiteam
OK, so the separate line item for "Valet dry-cleaning" and the absence of "coin operated" can be future tip offs. Thank you
The Aloft SFO, which is the last Marriott property I recall staying at with guest-operated laundry machines, lists each separately. It's the "coin operated" that I believe is accessible to guests, with the on-site laundry being done at usual hotel prices and dry cleaning sent off-site.


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Old Aug 14, 2019 | 10:24 am
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Originally Posted by fujiteam
What does 'on-site laundry' mean on a hotel website? I booked five nights at AC Capetown on points. They tell me they have no onsite facilities and I can send out dry cleaning, $4usd/underware. I have been anticipating doing laundry on-site. The manager was not helpful besides telling me my interpretation was wrong.

Also no free breakfast for gold when staying on points?
When I am traveling and require laundry services I check for local services online. With a quick search in Capetown, I found a 24 hour service that will pick-up, wash/fold and deliver your laundry. Free pick-up & delivery, cost is R175 for 0-5kg for next day service. For dollars and pounds that is USD$11.35 for up to 11 pounds. USD $2.27 per additional kg (2.2 lbs)

https://www.capelaundryonline.com/copy-of-pricing

James
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