Originally Posted by
fujiteam
What does 'on-site laundry' mean on a hotel website? I booked five nights at AC Capetown on points. They tell me they have no onsite facilities and I can send out dry cleaning, $4usd/underware. I have been anticipating doing laundry on-site. The manager was not helpful besides telling me my interpretation was wrong.
I take the "laundry on-site" listed in the "Services & Amenities" section of a Marriott hotel's website to indicate that the hotel offers an in-house laundry service. I find that hotels that offer self-service laundry indicate " Laundry on-site, coin operated" and those who have to send laundry off-site use the term "valet."
Also no free breakfast for gold when staying on points?
No Marriott hotel is obligated to offer free breakfast for golds, and the 25 night/year level of both pre-merger SPG and Marriott did not offer a breakfast benefit.