Nov 24, 2019, 1:06 pm
Last edit by: dayone
HOW TO PROCESS A GIFT CARD
Click on Givex icon
Enter login and password info at 2 levels
- property info
- employee info (password is birthdate MMDD, at least at this property)
Enter gift card number
Click on Check Balance (other 2 options are Activate and Redeem)
Click on Redeem
Enter amount to use
Enter card number again
Click Calculate
Click Submit
I used an e-gift card and a plastic one. Its the same process for both. No swiping.
REGISTER YOUR GIFT CARDS
For security in case you ever lose your gift cards, you should always register them here.
https://gifts.marriott.com/login/
GIFT CARD SUPPORT (per Lurkers post #174)
If you are not able to use your gift card for a stay, you may call our Gift Card Support team via phone number 1 (800) 442-6132 for immediate help or email them via [email protected]. They will be pleased to follow up with the hotel team for the technical issue and guidance.
Click on Givex icon
Enter login and password info at 2 levels
- property info
- employee info (password is birthdate MMDD, at least at this property)
Enter gift card number
Click on Check Balance (other 2 options are Activate and Redeem)
Click on Redeem
Enter amount to use
Enter card number again
Click Calculate
Click Submit
I used an e-gift card and a plastic one. Its the same process for both. No swiping.
REGISTER YOUR GIFT CARDS
For security in case you ever lose your gift cards, you should always register them here.
https://gifts.marriott.com/login/
GIFT CARD SUPPORT (per Lurkers post #174)
If you are not able to use your gift card for a stay, you may call our Gift Card Support team via phone number 1 (800) 442-6132 for immediate help or email them via [email protected]. They will be pleased to follow up with the hotel team for the technical issue and guidance.
Marriott Bonvoy Gift Card Use Discussion Thread
Jul 15, 2023, 11:12 am
#271
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,533
Marriott Melbourne
Sheraton Grand Mirage Gold Coast *
Sheraton Grand Hyde Park Sydney
* Hotel didn't know how to process gift cards. I left it with them when I checked out as well as my credit card number for the balance as I knew I'd be about $10 short. It took them about a week to process/zero out the gift card, and they never charged me for the extra $10.
The Westin Perth also didn't know how to process gift cards and I was running low on them anyhow, so I agreed to pay with my credit card as long as they waived the 3% credit card surcharge. They agreed.
2019 was shortly after the merger and there were many hotels (primarily from Starwood) that didn't know how to process gift cards. I have since used gift cards in Europe, middle East, Asia, Africa all with no issues.
I always recommend settling your bill the day before check out in case they have issues. Some times there's only one guy in the office who knows how to process them. The big advantages of paying with a gift is no foreign exchange fee (they are always within a fraction of the XE rate, sometimes higher, sometimes lower) and in Australia, you don't get charged the dreaded credit card surcharge. And of course, you get a 20% discount on your bill (and even more these days with the latest Amex offer of 33-40% discount).
Good luck.
Jul 15, 2023, 12:01 pm
#272
Join Date: Jul 2023
Posts: 29
Thanks. I went to a Sheraton in Metro Vancouver yesterday to pick up a GC. Hopefully the credit will come next week. The forex of CAD to USD has been a roller coaster ride, to be safe I purchased CAD $420
Jul 15, 2023, 12:11 pm
#273
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,533
Jul 15, 2023, 1:52 pm
#274
Join Date: Jun 2016
Posts: 2,257
Yes, all in 2019 (which I know isn't recent, but I'm sure things have improved, not gotten worse)!
Marriott Melbourne
Sheraton Grand Mirage Gold Coast *
Sheraton Grand Hyde Park Sydney
* Hotel didn't know how to process gift cards. I left it with them when I checked out as well as my credit card number for the balance as I knew I'd be about $10 short. It took them about a week to process/zero out the gift card, and they never charged me for the extra $10.
The Westin Perth also didn't know how to process gift cards and I was running low on them anyhow, so I agreed to pay with my credit card as long as they waived the 3% credit card surcharge. They agreed.
2019 was shortly after the merger and there were many hotels (primarily from Starwood) that didn't know how to process gift cards. I have since used gift cards in Europe, middle East, Asia, Africa all with no issues.
I always recommend settling your bill the day before check out in case they have issues. Some times there's only one guy in the office who knows how to process them. The big advantages of paying with a gift is no foreign exchange fee (they are always within a fraction of the XE rate, sometimes higher, sometimes lower) and in Australia, you don't get charged the dreaded credit card surcharge. And of course, you get a 20% discount on your bill (and even more these days with the latest Amex offer of 33-40% discount).
Good luck.
Marriott Melbourne
Sheraton Grand Mirage Gold Coast *
Sheraton Grand Hyde Park Sydney
* Hotel didn't know how to process gift cards. I left it with them when I checked out as well as my credit card number for the balance as I knew I'd be about $10 short. It took them about a week to process/zero out the gift card, and they never charged me for the extra $10.
The Westin Perth also didn't know how to process gift cards and I was running low on them anyhow, so I agreed to pay with my credit card as long as they waived the 3% credit card surcharge. They agreed.
2019 was shortly after the merger and there were many hotels (primarily from Starwood) that didn't know how to process gift cards. I have since used gift cards in Europe, middle East, Asia, Africa all with no issues.
I always recommend settling your bill the day before check out in case they have issues. Some times there's only one guy in the office who knows how to process them. The big advantages of paying with a gift is no foreign exchange fee (they are always within a fraction of the XE rate, sometimes higher, sometimes lower) and in Australia, you don't get charged the dreaded credit card surcharge. And of course, you get a 20% discount on your bill (and even more these days with the latest Amex offer of 33-40% discount).
Good luck.
Jul 17, 2023, 7:44 am
#275
Join Date: Jul 2023
Posts: 29
Started to think I might not be getting the credit. The COCKY manager said he's very familiar with the process and did some trick. Now my charge is shown as "Business Services" so I don't even have the 6X points from Marriot Bonvoy Brilliant. I should have gone to the Delta hotel that I used to go to.
Jul 17, 2023, 7:51 am
#276
Join Date: Jul 2023
Posts: 29
Jul 17, 2023, 7:58 am
#277
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,533
Mine was only $100 but yes it has disappeared and no it hasn't appeared in Savings yet, but then again, neither has the credit.
Jul 17, 2023, 9:44 am
#278
Join Date: Jul 2023
Posts: 29
Thanks. When you go to https://global.americanexpress.com/activity/recent switch to your Bonvoy Brillint card, do you see multiplier on your Marriott GC purchase?
Jul 29, 2023, 5:18 am
#282
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,533
Jul 29, 2023, 9:25 am
#284
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,533