Incorrect # of nights crediting?
Dec 8, 2023 | 1:57 pm
#16
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, WN A-L, Marriott Gold, Hyatt Discoverist, IHG Diamond
Posts: 658
Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Dec 8, 2023 | 5:06 pm
#17
Join Date: Apr 2012
Posts: 392
Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Dec 9, 2023 | 2:41 am
#18
Join Date: Mar 2017
Posts: 1,865
During a multi-night stay in Asia (which was booked separately in blocks of 1-night stays) one night was comped by the hotel as the AC did not work at all; this of course screws up my plans for the total night count before the end of the year. Is there any point in asking for that night to be added to my total room nights since I was there that night (as well as before and after that night)? Or would that be a lost cause?
Dec 9, 2023 | 7:26 am
#19
Join Date: Feb 2020
Posts: 498
During a multi-night stay in Asia (which was booked separately in blocks of 1-night stays) one night was comped by the hotel as the AC did not work at all; this of course screws up my plans for the total night count before the end of the year. Is there any point in asking for that night to be added to my total room nights since I was there that night (as well as before and after that night)? Or would that be a lost cause?
Dec 15, 2023 | 2:54 am
#20
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, WN A-L, Marriott Gold, Hyatt Discoverist, IHG Diamond
Posts: 658
Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Too bad it didn't just happen automatically, but they did fix it promptly and professionally.
Dec 15, 2023 | 5:45 am
#21
Join Date: Oct 2015
Posts: 841
During a multi-night stay in Asia (which was booked separately in blocks of 1-night stays) one night was comped by the hotel as the AC did not work at all; this of course screws up my plans for the total night count before the end of the year. Is there any point in asking for that night to be added to my total room nights since I was there that night (as well as before and after that night)? Or would that be a lost cause?
Dec 15, 2023 | 7:33 am
#22
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,448
Dec 15, 2023 | 12:22 pm
#23
Join Date: Feb 2020
Posts: 498
Last edited by iknowthings; Dec 15, 2023 at 12:30 pm