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Thread: Incorrect # of nights crediting?
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Old Dec 15, 2023 | 2:54 am
  #20  
IMissThe747
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Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, WN A-L, Marriott Gold, Hyatt Discoverist, IHG Diamond
Posts: 658
Originally Posted by IMissThe747
Recently had a 3 night stay at a Marriott property where I checked out around 10:00 pm. I had to do it in person, due to changing the card on the reservation, and couldn't do it on the app after midnight.

Only 2 nights credited... but of course I paid for 3. If I call them will they adjust this, or will they say I checked out before midnight on the last night and hold at 2 nights?
Following up. I sent in a picture of my folio through the 'request a missing stay' form. They responded within about 12 hours, cancelled the incorrect credit, and posted the correct credit.

Too bad it didn't just happen automatically, but they did fix it promptly and professionally.
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